Tag Archives: Zoom

Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

UserTesting Joins the Zoom ISV Partner Program

UserTesting, a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Continue reading UserTesting Joins the Zoom ISV Partner Program

Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence

Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence

Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Cresta, the leader in real-time intelligence for the contact centre, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact centre using Cresta’s advanced AI-driven, real-time intelligence layer. Continue reading Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Zoomtopia 2022: New Innovations to Power Modern Work Experiences

Zoom Video Communications, Inc. kicked off Zoomtopia 2022, the company’s annual event to unveil new innovations to power modern work experiences and celebrate the future of communication and collaboration. For the first time ever, Zoomtopia 2022 is a hybrid experience powered by Zoom Events, Zoom’s all-in-one, virtual event management solution. Continue reading Zoomtopia 2022: New Innovations to Power Modern Work Experiences

Palo Alto Networks Partners with Zoom to Deliver Exceptional User Experience for Zoom Meetings

Palo Alto Networks, the global cybersecurity leader, announced a commitment with Zoom Video Communications, Inc. to create joint solutions that will enable an exceptional user experience for their mutual customers, and help companies simplify and secure hybrid work. Continue reading Palo Alto Networks Partners with Zoom to Deliver Exceptional User Experience for Zoom Meetings

10ZiG® and Zoom Come Together for Best Video and Best Audio Performance in Virtual Desktop Communication Solutions

With over 15 years of experience in providing leading hardware and software for virtual desktop infrastructure and server-based computing environments, it is no wonder 10ZiG Technology is the perfect collaborator with Zoom Video Communications for best video and audio performance. Continue reading 10ZiG® and Zoom Come Together for Best Video and Best Audio Performance in Virtual Desktop Communication Solutions

ZOOM and Teleopti Unite Globally to Boost Cisco Contact Center Performance

PRESS RELEASE: The extension of a unique partnership was announced today between two top ranked tech firms with European roots. ZOOM customers, globally, can now access a complete suite of call recording, quality management, voice of the customer, speech analytics, business intelligence and workforce management solutions for contact centers and back offices utilizing Cisco Contact Center Express, Enterprise and Hosted platforms. Continue reading ZOOM and Teleopti Unite Globally to Boost Cisco Contact Center Performance

Zoom Selects Voxbone to Connect Conferencing Services to PSTN

PRESS RELEASE: Conferencing and collaboration services company, Zoom Video Communications, Inc., announced that it has selected Voxbone to connect to local telephone networks around the world. Voxbone provides geographical, mobile and toll-free telephone numbers from over 50 countries and 8,000 cities worldwide for cloud communications providers such as Zoom, and enterprise contact centers. Calls to these numbers are delivered globally over a single SIP trunk, without customer capital investment and without traditional telecom-like lead times for provisioning.  Continue reading Zoom Selects Voxbone to Connect Conferencing Services to PSTN