Echo Managed Services is celebrating having fought off tough competition to be named the coveted Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards for the second straight year. Continue reading Echo Managed Services retains Outsourced Contact Centre of the Year award
All posts by Sam Heggie-Collins
Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud. Continue reading Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business
Colt welcomes new Chief Information Security Officer to its leadership team
Colt Technology Services has appointed Ashish Surti to the position of Chief Information Security Officer (CISO), reporting directly to Chief Technology Officer Rajiv Datta. Ashish will be responsible for Colt’s overall information and cyber security strategy, and will head up Colt’s Computer Security Incident Response team. Continue reading Colt welcomes new Chief Information Security Officer to its leadership team
Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Major UK insurer chooses Semafone to protect customer data
Semafone, the provider of secure payment software for contact centres, has signed an agreement with a major UK insurer to protect customers who pay over the phone. Continue reading Major UK insurer chooses Semafone to protect customer data
BT invests in new customer service centre for business and public sector base
BT has announced the opening of a new managed customer service centre located in Belfast, Northern Ireland, following a one million pound investment in the new facility. Continue reading BT invests in new customer service centre for business and public sector base