PRESS RELEASE: Industry research firm Gartner, Inc. placed Conduent Incorporated, in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. Continue reading Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report
All posts by Sam Heggie-Collins
Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace
PRESS RELEASE: Natterbox announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Continue reading Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace
Mahindra Comviva launches Chatbot assisted CRBT solution for Interactive Customer Engagement
PRESS RELEASE: Mahindra Comviva, the global leader in mobility solutions, today announced the launch of a chatbot based Caller Ring Back Tone (CRBT) solution to assist subscribers in finding and availing the right content and price points for various offerings. Continue reading Mahindra Comviva launches Chatbot assisted CRBT solution for Interactive Customer Engagement
A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology
PRESS RELEASE: TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards). Continue reading A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology
Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience
PRESS RELEASE: Electric Ireland – the leading energy retailer in Ireland – has partnered with outsourced customer contact specialist, Echo Managed Services, to increase engagement and improve customer contact and satisfaction across the north and south of Ireland. Continue reading Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience
Agile CRM Adds Integration for Cloud Communications Functionality
PRESS RELEASE: Agile CRM, the #1 all-in-one CRM service with integrated sales enablement and marketing automation launched an integration with RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions. Adding to Agile CRM’s existing integration offerings, the new integration with RingCentral enables both calling and call tracking. Users can make outbound calls, receive inbound calls, and take call notes. Continue reading Agile CRM Adds Integration for Cloud Communications Functionality