John Lewis & Partners has joined forces with the UK’s leading provider of appliance care, Domestic & General (D&G), to launch an exclusive new customer proposition called Protect Plus. The arrangement will initially run for three years. Continue reading John Lewis & Partners and Domestic & General ink three year deal →

Sensée, a leader in work-from-home services and technology, has created a Strategic Framework to assist organisations in migrating employees to homeworking, and optimising their strategies. Continue reading Sensée creates Strategic Framework for Successful Homeworking →

Leading outsourced communications provider Moneypenny, has launched Client Services – a dedicated service to help estate agents kick-start business as the property market reopens. Continue reading Moneypenny’s new outsourced sales service to support agent’s recovery post-lockdown →

Moneypenny is offering its Digital Switchboard service for free to help companies cover their reception teams who are unable to be in the office or who maybe self-isolating and who do not have the technology to manage their switchboards remotely. Continue reading Moneypenny offers its Digital Switchboard service for free to help keep British businesses talking →

Making the move to home working in the contact centre industry presents a range of unique challenges. BYC Aqua, a proudly South African market leader in Quality Assurance services, has recently completed a successful transition to a 100% remote working strategy for their colleagues, who are now safely working in the confines of their own homes. Continue reading Outsourcing company BYC Aqua share how to successfully transition to home working →

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it is hiring over 3,500 contact centre employees including agents, team leaders and operations managers for its work-from-home programme in the United Kingdom. Continue reading TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom →

A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home. Continue reading PTI Cymru secure new contact centre contract win →

TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, announced the launch of Work Anywhere – a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology. Continue reading TELUS International Announces Launch of Work Anywhere →

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced that it has successfully scaled its work-at-home solution with over 15,000 of its customer experience workforce transitioned to work remotely. Continue reading iQor Rapidly Scales Work-at-Home Solution with Over 50% of the Company’s Workforce to Deliver Uninterrupted Customer Interactions →

Hinduja Global Solutions (HGS) announced a full suite of business continuity solutions designed to help clients and their employees manage contact centres during the COVID-19 crisis, which has caused reduced staffing levels due to government mandated guidelines. Continue reading HGS Digital Announces Business Continuity Solutions →