ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework →

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Continue reading Ventrica announces contact centre launch in Jamaica →

TaskUs, Inc., a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, celebrated its founding anniversary and announced office expansion plans across the globe. Continue reading TaskUs Celebrates 13th Anniversary, Announces Planned Office Expansions →

Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized again as a Leader in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. The organization ranked strongly in terms of completeness of vision and capability, making significant progress in market impact. Continue reading Webhelp named a global CX leader by Everest Group →

-TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced it has been named a ‘Leader’ by global research firm Everest Group in its 2021 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the third consecutive year TELUS International has achieved Leader status. Continue reading TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® for a Third Consecutive Year →

Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience Centre for the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education. Continue reading ESFA partners with Arvato to create digital Customer Experience Centre →

A partnership between leading outsourced communications expert, Moneypenny and call intelligence software provider, WildJar promises to support the automotive industry with improved customer experience and revenues. Continue reading Moneypenny partners with WildJar to help dealerships accelerate sales →

Sopra Steria has announced it will support Pinnacle Group fulfil the newly awarded National Accommodation Management contract, as part of the Ministry of Defence’s (MoD) Future Defence Infrastructure Services (FDIS) Accommodation contract. Continue reading Military families gain new digitalised platform for securing and maintaining service family accommodation →

ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced key enhancements to its Work@Home product suite. These solutions are key components of the ibex Wave X technology platform and are integral in driving superior operational excellence and innovation in a work at home setting. Continue reading ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations →

Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider →

Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau →

Capita announces it has been awarded a customer management contract renewal with Tesco Mobile. Building on the existing highly successful five-year partnership in which Tesco Mobile has been recognised for its market-leading service, the contract renewal is worth £57.6m over three years, starting in September 2021. Continue reading Capita signs £58m contract renewal with Tesco Mobile →

Hinduja Global Solutions UK, a subsidiary of Hinduja Global Solutions (HGS), announced plans to create 565 new jobs in Northern Ireland. Continue reading Hinduja Global Solutions to create over 560 Northern Ireland jobs →

Birmingham City Council has embarked on a Customer Service programme to bring together, build upon and accelerate existing work, whilst identifying and implementing the required activities to ensure the Council is a truly customer-centric organisation. Continue reading Birmingham City Council selects Agilisys for best-in-class customer engagement strategy →