TTEC announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital, has been awarded a one-year, $21 million contract by the Internal Revenue Service (IRS) to provide contact centre enterprise infrastructure software and solutions. Continue reading TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure
Category Archives: Outsourcing
TTEC Launches New Automotive Customer Experience Programme in Cairo
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), announced the launch of a new customer experience operation in Cairo supporting Volkswagen Group UK Ltd. (VWG). Continue reading TTEC Launches New Automotive Customer Experience Programme in Cairo
Conduent Introduces AI-Powered Next Generation CX Platform
Conduent Incorporated, a global technology-driven business solutions and services company, introduced new AI-powered capabilities within its Next Generation CX Platform designed to help organizations overcome language barriers, accelerate agent readiness and improve customer interactions. Continue reading Conduent Introduces AI-Powered Next Generation CX Platform
TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and CX, announced a seven-year contract extension with Volkswagen Group UK, further advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Continue reading TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement
Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents
Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, recently launched an AI-powered call simulation training program designed to prepare contact centre agents for complex, high-stakes customer interactions before they handle live calls. Continue reading Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents
TP appointed by ScotRail to deliver multi-channel customer contact services
TP (ex- Teleperformance), a global leader in digital business services, has been awarded a new multi-year contract by ScotRail to deliver customer contact centre services, supporting customer engagement across Scotland’s railway network. Continue reading TP appointed by ScotRail to deliver multi-channel customer contact services