TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and CX, announced a seven-year contract extension with Volkswagen Group UK, further advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Continue reading TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement
Category Archives: Outsourcing
Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents
Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, recently launched an AI-powered call simulation training program designed to prepare contact centre agents for complex, high-stakes customer interactions before they handle live calls. Continue reading Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents
TP appointed by ScotRail to deliver multi-channel customer contact services
TP (ex- Teleperformance), a global leader in digital business services, has been awarded a new multi-year contract by ScotRail to deliver customer contact centre services, supporting customer engagement across Scotland’s railway network. Continue reading TP appointed by ScotRail to deliver multi-channel customer contact services
Serco to Deliver Major £63m Contact Centre for Key UK Government Services
Serco has signed a £63m contract to deliver a UK based contact centre for customers contacting HM Passport Office (HMPO), UK Visas and Immigration (UKVI) and the Ministry of Justice (MoJ). Continue reading Serco to Deliver Major £63m Contact Centre for Key UK Government Services
The DDC Group Unveils Advanced Agentic AI Platform
The DDC Group, an AI-first operations partner, announces the launch of the new DDC Evora™ agentic AI platform. This new offering introduces a new class of intelligent automation to the market, designed to transform customer engagement and operational efficiency for enterprises globally. Continue reading The DDC Group Unveils Advanced Agentic AI Platform
Capita selected by Kent County Council to deliver enhanced contact centre services
Capita has been awarded a new contract by Kent County Council (KCC), the largest local authority in England, to provide contact centre services supporting 1.6 million residents. The contract will run for four years and is worth nearly £9m, with the potential for three one-year extensions. Continue reading Capita selected by Kent County Council to deliver enhanced contact centre services