Category Archives: Outsourcing

Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers

PCI Pal®, the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. Continue reading Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers

TTEC Announces Guaranteed Cost Savings Outsourcing Solutions for Improved Customer Experience

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced the availability of Adapt Now, outsourcing capabilities to drive improved CX outcomes with guaranteed cost savings to businesses. Continue reading TTEC Announces Guaranteed Cost Savings Outsourcing Solutions for Improved Customer Experience

Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement

Webhelp, a leading global provider of customer experience (CX) and business solutions, has been chosen by The Sandbox, a leading decentralized gaming virtual world and a subsidiary of Animoca Brands, as a partner to help build community engagement both inside and outside the game environment. Continue reading Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement

Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services

Webhelp, a leading global Customer Experience BPO player, has announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO and technology solutions supporting leading US and Brazilian brands. Grupo Services clients include hyper-growth brands in areas such as fintech, banking, retail and ecommerce, and telecommunications. Continue reading Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services

Capita wins customer support contract with ScottishPower

Capita announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK. The customer management contract, worth up to £63m over five years, is due to start in June 2022 and includes broad customer experience support services for Prepayment, Homemover, SME and Direct Debit standard meter customers. Continue reading Capita wins customer support contract with ScottishPower

Concentrix Announces Acquisition of ServiceSource

Concentrix Corporation, a leading global provider of CX solutions and technologies, announced that it has reached a definitive agreement to acquire ServiceSource International, Inc., a global market leader in B2B digital sales, for $1.50 per share in an all-cash transaction valued at approximately $131 million, inclusive of ServiceSource’s net cash. Continue reading Concentrix Announces Acquisition of ServiceSource

Firstsource committed to create jobs, expand operations and investment across the UK

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reiterated its commitment to growing operations across the UK. Firstsource will invest to create around 1,000 new jobs over the next 12 months across South Wales, the Midlands and cities in the Northern Powerhouse. Continue reading Firstsource committed to create jobs, expand operations and investment across the UK