Based on its recent analysis of the Southern Cone CX outsourcing services industry, Frost & Sullivan recognizes Teleperformance with the 2021 Enabling Technology Leadership Award. The company helps organizations create a seamless and effortless CX while significantly reducing costs across front-office and back-office operations. Continue reading Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless and Effortless CX with Its Digital Integrated Business Services →

Hinduja Global Solutions (HGS) unveiled a new brand identity for its ongoing evolution into a digital-led, people-driven organization that is transforming customer experiences (CX). Building on its legacy of making clients more competitive, HGS serves as the preferred CX and business process transformation partner for some of the world’s largest brands. Continue reading HGS unveils new digital-led vision →

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs. Continue reading TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations →

In 2013, Ascensos chose the former Lloyds Banking Group premises, which had closed earlier that year, as Scottish Headquarters. And within a couple of years, it had fulfilled the promise to create 600 jobs within the Motherwell area. Continue reading Ascensos announces 300 new jobs in Motherwell →

Conduent announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report. Continue reading Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports →

TTEC, one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry. Continue reading TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021 →

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that TMC, a global, integrated media company, has named its Zenni Case Study as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. Continue reading Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine →

The expanded Ultra Low Emission Zone (ULEZ), which is operated by Capita, on behalf of Transport for London (TfL), has launched in London. Continue reading Capita-operated Ultra Low Emission Zone expansion launches in London →

Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees. Continue reading Go-Centric Expands Workforce To More Than 1,000 Across UK →

Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience →

Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. Continue reading Ventrica wins a place on Crown Commercial Service framework →

Atento, the leading company in CX solutions and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has been named one of the world’s Top Ten Digital Contact Center Providers by independent analyst partner, HFS Research. Continue reading HFS Research names Atento Top Ten Digital Contact Center Provider →

Arise Virtual Solutions (Arise), the worldwide leader in work-from-home customer support and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent Customer Experience Management announced launch of its new Arise® Digital Companion tool. Continue reading Arise Virtual Solutions Reimagines CX With New Digital Companion →

ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework →

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Continue reading Ventrica announces contact centre launch in Jamaica →