Category Archives: Outsourcing

HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) announced it has been recognized in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG sectors. Continue reading HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability

CGS Named to the 2020 Global Outsourcing 100®

CGS, a global provider of business applications, enterprise learning and outsourcing services, was named to the 2020 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting association and advocate for outsourcing professionals and the organizations they support. Continue reading CGS Named to the 2020 Global Outsourcing 100®

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2020

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it has been ranked 13th on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020. Continue reading TTEC Named a Top 100 Company to Watch for Remote Jobs in 2020

TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds

TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. Continue reading TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds

Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan

Teleperformance, the global leader in outsourced omnichannel customer experience management and the trusted provider of digital integrated business services announced that Frost & Sullivan has positioned Teleperformance as a Champion to support clients in Australia in the “Australian Contact Centre Outsourcing Market” Frost IQ report. Continue reading Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan