TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world’s most iconic and disruptive brands is pleased to announce it has partnered with Schwan’s Home Delivery to quickly meet increased customer demand for convenient, high-quality frozen food delivery. Continue reading TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences →

Frost & Sullivan has identified Teleperformance as a leader in the Frost Radar™: Australia Customer Experience Outsourcing Services Market. Teleperformance’s flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program. Continue reading Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market →

Sykes, a leading full life cycle provider of global customer engagement services, multichannel demand generation, and digital transformation announced the launch of SYKES Digital Services (https://www.sykes.com/digital/). Continue reading SYKES Announces Launch of SYKES Digital Services Division →

Teleperformance, a leading global group in digitally integrated business services, announced it has been recognized as a global leader in the latest Forrester report on global omnichannel customer services outsourcing which evaluates the top 10 most significant industry players. Continue reading Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester →

Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services Archetype Report and global report. Continue reading Sitel Group® Recognized in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports →

Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up that has been nominated by the Sunday Times FastTrack as one of the 2020 top ten rising tech stars in the UK. Continue reading Whistl Contact Centres wins contract with rising tech star Popsa →

Webhelp, a global leader in customer experience and business solutions, is supporting Yoello as it accelerates its growth in the UK and into Europe. Continue reading Webhelp announces partnership to help the hospitality industry bounce back with award winning fintech Yoello →

Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world. Continue reading Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020 →

TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Continue reading TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences →

Sykes Enterprises, Incorporated, a global leader in business process solutions, is one of the newest companies to be added to the prestigious International Association of Outsourcing Providers (IAOP) Impact Sourcing Champions Index. The index, which exists in partnership with the Global Mentorship Initiative, is a curated list of companies that have distinguished themselves as trailblazers in the impact sourcing space. Continue reading SYKES Named on the Inaugural IAOP Impact Sourcing Champions Index →

Civica, a global leader in software for public services, has extended its partnership with Enfield Council. Continue reading Enfield Council extends specialist contact centre partnership with Civica →

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Continue reading Frost Radar™: European Customer Experience Outsourcing Services, 2020 →

Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a six-year renewal of its contract with Capita for the provision of services for the Congestion Charge to Transport for London (‘TfL’), at a total contract value of £4m. Continue reading Eckoh announces six-year Capita and TfL contract renewal →