Category Archives: Outsourcing

Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home

Teleperformance India will lead the path to the new normal by expanding its unique global operating model via TP Cloud Campus. Teleperformance India launches three High-Tech Hubs as a part of Teleperformance Cloud Campus strategy to effectively manage their workforce operating-from-home model. Continue reading Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home

TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre

TTEC, a leading digital customer experience (CX) technology and services company for many of the world’s most iconic and disruptive brands and government agencies, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Continue reading TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre

Sitel Group Partners with AI Pioneer Krisp Technologies

Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centres and for Sitel at Home agents, working remotely. Continue reading Sitel Group Partners with AI Pioneer Krisp Technologies

Teleperformance to Hire Thousands for Work-at-Home Jobs in the US

13th July 2020: Teleperformance announced that it will hire thousands of people across the US for full-time, part-time, and seasonal work-at-home jobs for technical support, customer service, licensed healthcare insurance, and sales. Hundreds will also be hired for managerial roles as supervisors, team leaders, trainers, workforce management, and quality assurance. Continue reading Teleperformance to Hire Thousands for Work-at-Home Jobs in the US

Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece

ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact centre and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact centre services. Continue reading Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece

Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs

Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced within the Philippines market. Continue reading Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs