Sensée/The Contact Company (TCC), a leading provider of customer service solutions, is thrilled to announce that it has been awarded a contract with Nespresso, the renowned global coffee brand. Continue reading Sensée/TCC Wins Contract With Nespresso to Enhance Customer Service Operations
Category Archives: Outsourcing
Sigma Connected announces its first international customer service operation from Cape Town township
Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. Continue reading Sigma Connected announces its first international customer service operation from Cape Town township
Foundever™ Announces Opening of New South Africa Location in Cape Town
Foundever™, a global leader in the CX industry, has committed to hiring approximately 3,000 employees by 2026 to support its first contact centre in South Africa, located in Cape Town. This is in addition to the 800 employees already hired since the operation was opened in June last year. Continue reading Foundever™ Announces Opening of New South Africa Location in Cape Town
Ventrica adds top talent to commercial function
Ventrica is delighted to announce the appointment of two highly respected members of the CX community to help deliver ambitious growth plans. Continue reading Ventrica adds top talent to commercial function
Concentrix + Webhelp announces rebrand as Concentrix
Concentrix Corporation, a global technology and services leader that has been operating under the trade name of Concentrix + Webhelp, announced its transition to the Concentrix name and continued evolution of its brand. Continue reading Concentrix + Webhelp announces rebrand as Concentrix
Foundever™ to Launch Multilingual Hub in Malaysia in 2024
Foundever™, a global leader in the customer experience (CX) industry, announced that it will open its first location in Malaysia and first multilingual hub in Southeast Asia. Continue reading Foundever™ to Launch Multilingual Hub in Malaysia in 2024