Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider →

Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau →

Capita announces it has been awarded a customer management contract renewal with Tesco Mobile. Building on the existing highly successful five-year partnership in which Tesco Mobile has been recognised for its market-leading service, the contract renewal is worth £57.6m over three years, starting in September 2021. Continue reading Capita signs £58m contract renewal with Tesco Mobile →

Hinduja Global Solutions UK, a subsidiary of Hinduja Global Solutions (HGS), announced plans to create 565 new jobs in Northern Ireland. Continue reading Hinduja Global Solutions to create over 560 Northern Ireland jobs →

Birmingham City Council has embarked on a Customer Service programme to bring together, build upon and accelerate existing work, whilst identifying and implementing the required activities to ensure the Council is a truly customer-centric organisation. Continue reading Birmingham City Council selects Agilisys for best-in-class customer engagement strategy →

Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. The investment, a culmination of an 18 month business review and development project, is the largest investment since the centre, based in Kent was acquired in 2019 and rebranded as Europa Contact Centre. Continue reading Europa Reveals £1m Infrastructure Investment →

Capita announces that it has signed a contract expansion with Southern Water to provide several new technology solutions to their existing customer service contract. Capita will integrate a range of new AI technologies into Southern Water’s services and systems, providing a faster and more seamless service to its customers. Continue reading Capita expands partnership with Southern Water to deliver new customer service technology →

HGS Digital is being recognized, for the second year in a row, for its compelling social media strategy and solutions portfolio that includes HGS EPIC™ Social Care program. Continue reading HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution →

Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it will open its first Greek contact centre in Athens and will hire 1,000 positions to meet the needs of rapid client growth across the world. Continue reading Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations →

TTEC, a leading digital Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced it was named as one of America’s Best Employers of 2021 by Forbes magazine. Continue reading TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 →

Arise Virtual Solutions, the worldwide leader in work-from-home customer support, announced the company was recognized as a Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent (WAHA) Customer Experience Management (CXM). Continue reading Arise Virtual Solutions named a Leader in Everest Group’s 2021 PEAK Matrix® for Work at Home Agent Customer Experience Management →

Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. Continue reading HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO →

TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world’s most iconic and disruptive brands is pleased to announce it has partnered with Schwan’s Home Delivery to quickly meet increased customer demand for convenient, high-quality frozen food delivery. Continue reading TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences →

Frost & Sullivan has identified Teleperformance as a leader in the Frost Radar™: Australia Customer Experience Outsourcing Services Market. Teleperformance’s flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program. Continue reading Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market →