Category Archives: Outsourcing

Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless and Effortless CX with Its Digital Integrated Business Services

Based on its recent analysis of the Southern Cone CX outsourcing services industry, Frost & Sullivan recognizes Teleperformance with the 2021 Enabling Technology Leadership Award. The company helps organizations create a seamless and effortless CX while significantly reducing costs across front-office and back-office operations. Continue reading Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless and Effortless CX with Its Digital Integrated Business Services

TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs. Continue reading TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations

Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports

Conduent announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report. Continue reading Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports

Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that TMC, a global, integrated media company, has named its Zenni Case Study as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. Continue reading Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience

Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience

ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework

ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework

Ventrica announces contact centre launch in Jamaica

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Continue reading Ventrica announces contact centre launch in Jamaica