Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organisation, has announced that it has expanded its partnership with Virgin Atlantic, one of the UK’s leading airlines, to create innovative customer experiences. Continue reading Virgin Atlantic Expands Technology Partnership with TCS to Further Enhance Customer Experience
Category Archives: Outsourcing
CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
CPM’s International Contact Centre Division was recently invited to participate in an industry report on Enterprise Agility featured in the centre of The Times. Continue reading CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
Huawei chooses Teleperformance as customer service partner
Huawei, the leading global provider of information and communications technology (ICT) solutions, has chosen Teleperformance to manage their UK customer service and technical support. Continue reading Huawei chooses Teleperformance as customer service partner
Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Government contracts push UK outsourcing market to 12-month high
A surge in government spending between July and September saw the UK outsourcing market reach a 12-month high after a quiet start to 2019, according to the Arvato UK Outsourcing Index. Continue reading Government contracts push UK outsourcing market to 12-month high
Ascensos expansion creates an additional 150 jobs on the Isle of Wight
Ascensos has extended its operations with an additional 9,000 sqft of high quality office space in Cowes, Isle of Wight. Continue reading Ascensos expansion creates an additional 150 jobs on the Isle of Wight
Teleperformance opens new centre in Cape Town in partnership with E.ON
Teleperformance is very excited to announce the opening of our new contact centre in Cape Town, South Africa. Continue reading Teleperformance opens new centre in Cape Town in partnership with E.ON
Capita renews mortgage contract with The Co-operative Bank
Capita plc announces that it has renewed its contract with The Co-operative Bank p.l.c. (the Bank) to run its mortgage servicing operation in the UK and to continue to support the Bank’s digitally enabled transformation which will further strengthen its customer focus. Continue reading Capita renews mortgage contract with The Co-operative Bank
Startek Recognized by IDG India CIO 100 Awards
Startek, a global provider of customer experience management solutions, has been accredited with the IDG India CIO 100 2019 Award. This award acknowledges Startek for its world-class technology capabilities, omnichannel solutions, innovation and commitment to providing extraordinary customer experiences. Continue reading Startek Recognized by IDG India CIO 100 Awards
Capita extends National Trust contract
Capita plc has announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract. Continue reading Capita extends National Trust contract