Category Archives: Outsourcing

TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that its TTEC Nationwide Career Fair will be held on Tuesday, August 6, during which the company will be hiring nearly 3,000 customer experience associates. Continue reading TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event

Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™

Knoah Solutions, a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2019.” Continue reading Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™

Atento opens a new customer relationship centre in Madrid

Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, opened its new customer relationship centre in Madrid, located in the Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and the capacity to accommodate up to 1,000 employees. Continue reading Atento opens a new customer relationship centre in Madrid

Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year

Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact centre industry. Continue reading Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year

Concentrix Stands Out as a Leader with Star Power

Analyst and consulting firm Everest Group has positioned Concentrix as a Leader – its highest designation – and Star Performer in the 2019 Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment. Everest Group’s PEAK Matrix provides an objective, data-driven comparative assessment of service and technology providers based on their overall capability and market success across different global services markets. Continue reading Concentrix Stands Out as a Leader with Star Power