SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization’s 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients. Continue reading SupportNinja Expands Global Operations into Romania
Category Archives: Outsourcing
New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Continue reading New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity. Continue reading British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
Sitel Group® and Majorel Discontinue Proposed Merger Discussions
Sitel Group®, one of the largest and globally diversified leaders delivering innovative customer experience (CX) for many of the world’s best-loved brands, announced that it has discontinued discussions with Majorel Group Luxembourg S.A. (“Majorel”) regarding a proposed merger. Continue reading Sitel Group® and Majorel Discontinue Proposed Merger Discussions
TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
TaskUs, a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, was recognized as a Major Contender by Everest Group in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022 report. Continue reading TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®
Great Place to Work®, the global authority on workplace culture, ranks Teleperformance number 9 on the Best Workplaces in Europe list. The list is based on confidential survey data representing 1.4 million employees from over 3,000 companies across 37 countries in Europe. Continue reading Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®
Concentrix Earns Another Leader Recognition in Highly Competitive Customer Experience Management Market
Concentrix Corporation, a leading global provider of customer experience (CX) solutions and technologies, continues to earn its position as a Leader in the highly competitive Customer Experience Management (CXM) market. Continue reading Concentrix Earns Another Leader Recognition in Highly Competitive Customer Experience Management Market
TTEC opens global delivery centre in South Africa
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced the opening of a new global delivery centre in South Africa. Continue reading TTEC opens global delivery centre in South Africa
Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European Customer Experience Outsourcing Services Industry
Recently, Frost & Sullivan researched the European customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance (TP) with the 2022 Europe Market Leadership Award. The company increases the uptake of automation and the integration of tech-based solutions to enhance customer experience. Continue reading Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European Customer Experience Outsourcing Services Industry
Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance
Helix by Q2, a cloud-native core purpose-built for embedded finance, has announced a partnership with Ubiquity, the leading business process outsourcer (BPO) for fintechs and specialized support services and one of the fastest-growing private companies in the US. Continue reading Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance
Teleperformance Named Second Largest Global Third Party Provider in the Everest Group BPS Top 50 for All Industries
Teleperformance, a leading global group in digitally integrated business services, held its spot at number two on the Everest Group BPS Top 50™ for the second year in a row and was among the top five fastest-growing companies in the burgeoning business services industry. Continue reading Teleperformance Named Second Largest Global Third Party Provider in the Everest Group BPS Top 50 for All Industries
How outsourcing CX could unlock the four-day week
Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by a 4-day work week… Continue reading How outsourcing CX could unlock the four-day week
Firstsource welcomes Rajiv Malhotra as Head of Europe Business
Firstsource, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced the appointment of Rajiv Malhotra as Head of Europe Business. Continue reading Firstsource welcomes Rajiv Malhotra as Head of Europe Business
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of iQor’s digital initiatives to increase efficiency and support excellent employee and customer experiences. Continue reading iQor Selects AmplifAI AI-Driven Performance Enablement Platform
Ventrica Appoints Mandy Webb as New Head of Marketing
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Mandy Webb as its new Head of Marketing. Continue reading Ventrica Appoints Mandy Webb as New Head of Marketing