TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. Continue reading TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds
Category Archives: Outsourcing
Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan
Teleperformance, the global leader in outsourced omnichannel customer experience management and the trusted provider of digital integrated business services announced that Frost & Sullivan has positioned Teleperformance as a Champion to support clients in Australia in the “Australian Contact Centre Outsourcing Market” Frost IQ report. Continue reading Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan
CPM awarded exciting contract for Samsung Electronics UK
CPM UK has been awarded an exciting new contract working with Samsung Electronics UK. Continue reading CPM awarded exciting contract for Samsung Electronics UK
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles
Webhelp, one of the country’s leading customer experience providers, has announced an expansion of its award-winning Sky Mobile team by 90 service and 30 sales positions for a total of 120 new recruits. Continue reading Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles
Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions
An affiliate of Warburg Pincus, a global private equity firm focused on growth investing, and Vivtera, a global business process management (“BPM”) and transformation partner, today announced the acquisition of Arise Virtual Solutions (“Arise”), a leading provider of business process services from the previous investor, Strait Lane Capital Partners (“Strait Lane”). Financial terms of the transaction were not disclosed. Continue reading Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions
Moneypenny creates dedicated legal Live Chat team to meet demand
As the world’s leading provider of outsourced communications, Moneypenny has created a dedicated legal live chat team. The team has been created in order to meet rising demand for live chat among the UK’s legal profession. Continue reading Moneypenny creates dedicated legal Live Chat team to meet demand
Virgin Atlantic Expands Technology Partnership with TCS to Further Enhance Customer Experience
Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organisation, has announced that it has expanded its partnership with Virgin Atlantic, one of the UK’s leading airlines, to create innovative customer experiences. Continue reading Virgin Atlantic Expands Technology Partnership with TCS to Further Enhance Customer Experience
CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
CPM’s International Contact Centre Division was recently invited to participate in an industry report on Enterprise Agility featured in the centre of The Times. Continue reading CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
Huawei chooses Teleperformance as customer service partner
Huawei, the leading global provider of information and communications technology (ICT) solutions, has chosen Teleperformance to manage their UK customer service and technical support. Continue reading Huawei chooses Teleperformance as customer service partner
Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering