The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards. Continue reading Sitel Group Wins Gold Globee Award Customer Service Innovation
Category Archives: Outsourcing
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
PCI Pal®, the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. Continue reading Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
TTEC Announces Guaranteed Cost Savings Outsourcing Solutions for Improved Customer Experience
TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced the availability of Adapt Now, outsourcing capabilities to drive improved CX outcomes with guaranteed cost savings to businesses. Continue reading TTEC Announces Guaranteed Cost Savings Outsourcing Solutions for Improved Customer Experience
Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
Webhelp, a leading global provider of customer experience (CX) and business solutions, has been chosen by The Sandbox, a leading decentralized gaming virtual world and a subsidiary of Animoca Brands, as a partner to help build community engagement both inside and outside the game environment. Continue reading Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
Webhelp, a leading global Customer Experience BPO player, has announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO and technology solutions supporting leading US and Brazilian brands. Grupo Services clients include hyper-growth brands in areas such as fintech, banking, retail and ecommerce, and telecommunications. Continue reading Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
FM Outsource celebrates 10 years and growth success
FM Outsource, a Bury-based provider of innovative outsourced customer service solutions for some of the UK’s top brands, is celebrating 10 years in business, following a sustained period of growth. Continue reading FM Outsource celebrates 10 years and growth success
Capita wins customer support contract with ScottishPower
Capita announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK. The customer management contract, worth up to £63m over five years, is due to start in June 2022 and includes broad customer experience support services for Prepayment, Homemover, SME and Direct Debit standard meter customers. Continue reading Capita wins customer support contract with ScottishPower
Quantanite expands leadership team with new CCO, CFO and Director of Marketing
Quantanite, a customer experience (CX) solutions and outsourcing company, announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further. Continue reading Quantanite expands leadership team with new CCO, CFO and Director of Marketing
Lemon Contact Centre wins contract to help keep people safe
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety app that helps keep people safe. help me Angela supports, advises, and reassures people as they go about their daily lives whether at home, travelling, or at work. Continue reading Lemon Contact Centre wins contract to help keep people safe
Concentrix Announces Acquisition of ServiceSource
Concentrix Corporation, a leading global provider of CX solutions and technologies, announced that it has reached a definitive agreement to acquire ServiceSource International, Inc., a global market leader in B2B digital sales, for $1.50 per share in an all-cash transaction valued at approximately $131 million, inclusive of ServiceSource’s net cash. Continue reading Concentrix Announces Acquisition of ServiceSource
Firstsource committed to create jobs, expand operations and investment across the UK
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reiterated its commitment to growing operations across the UK. Firstsource will invest to create around 1,000 new jobs over the next 12 months across South Wales, the Midlands and cities in the Northern Powerhouse. Continue reading Firstsource committed to create jobs, expand operations and investment across the UK
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. Continue reading Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
Webhelp and Uitblinqers join forces to strengthen position in Dutch market
Webhelp and Uitblinqers announce they are joining forces to strengthen their position in the Dutch market. Uitblinqers will continue its rapid growth trajectory under Webhelp and will remain a stand-alone entity in the Netherlands under its current management team. Continue reading Webhelp and Uitblinqers join forces to strengthen position in Dutch market
SupportNinja Enhances Global Outsourcing Services With Bolton Remote Acquisition
SupportNinja, a leading Dallas-based business process outsourcing company, announced the acquisition of Bolton Remote, a specialist provider of customer success, technical support and product operations solutions. Continue reading SupportNinja Enhances Global Outsourcing Services With Bolton Remote Acquisition
TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Gartner recognized it as a Leader in the 2022 Magic Quadrant for Customer Service BPO. Continue reading TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO