Category Archives: Outsourcing

Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions

Confero Call Centres are aiming to take up to £50,000 in telephone donations for Unicef’s Soccer Aid 2019. For the 7th time since Robbie Williams founded Soccer Aid in 2006, Confero Call Centres are proud to pledge their support to the Soccer Aid for the Unicef telethon, with staff members volunteering their time to take calls and process donations from the general public. Continue reading Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions

Arvato secures three-year extension with the DfT to deliver back-office shared services

Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy. Continue reading Arvato secures three-year extension with the DfT to deliver back-office shared services

ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services

Sitel Group, a leading global customer experience management company announced it was recognized by Information Services Group (ISG) as a leader in three quadrants in ISG’s Global Contact Center / Customer Experience Services Archetype Report. Continue reading ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services

Moneypenny announces launch of new Telephone Answering app

Moneypenny is thrilled to be launching a new and improved app to help clients get the very best from our Telephone Answering Service. The app – available for download in both the App Store and Google Play Store – encourages users to work smarter with cutting-edge tools like in-app calling, voicemail transcription and outbound calling from business numbers. Continue reading Moneypenny announces launch of new Telephone Answering app