Category Archives: Outsourcing

TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds

TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network. Continue reading TTEC announces contract win with Volkswagen Group UK and opens contact centre in Leeds

Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan

Teleperformance, the global leader in outsourced omnichannel customer experience management and the trusted provider of digital integrated business services announced that Frost & Sullivan has positioned Teleperformance as a Champion to support clients in Australia in the “Australian Contact Centre Outsourcing Market” Frost IQ report. Continue reading Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan

Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions

An affiliate of Warburg Pincus, a global private equity firm focused on growth investing, and Vivtera, a global business process management (“BPM”) and transformation partner, today announced the acquisition of Arise Virtual Solutions (“Arise”), a leading provider of business process services from the previous investor, Strait Lane Capital Partners (“Strait Lane”). Financial terms of the transaction were not disclosed. Continue reading Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions

Virgin Atlantic Expands Technology Partnership with TCS to Further Enhance Customer Experience

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organisation, has announced that it has expanded its partnership with Virgin Atlantic, one of the UK’s leading airlines, to create innovative customer experiences. Continue reading Virgin Atlantic Expands Technology Partnership with TCS to Further Enhance Customer Experience

Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering

Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering