Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers.
The Clarabridge Customer Experience Management (CEM) Platform aggregates all VoC data—customer interactions and feedback—into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media.
Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.