Vocalcom, a global cloud contact centre and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief Customer Operations Officer (CCO). Continue reading Vocalcom consolidates its growth strategy by appointing a new Chief Technology Officer and a Chief Customer Operations Officer →

Pindrop, the global technology leader in identity, security, and trust for voice interactions, announces the appointment of Collin Davis as its first Chief Technology Officer to continue evolving Pindrop’s contact centre solutions, including fraud, IVR, and authentication as well as define and envision its additional IoT offerings. Continue reading Pindrop Appoints Collin Davis as First CTO →

Hootsuite announced that Manish Kamra will join the company as Senior Vice President, Software Development, with a focus on establishing the organization’s long-term technology development strategy and execution plan to deliver the highest levels of quality, performance, scalability, and reliability. Continue reading Hootsuite Welcomes New SVP of Software Development, Manish Kamra →

Genesys, a global leader in cloud customer experience and contact centre solutions, announced Helen Briggs was appointed as senior vice president and general manager of the Europe, Middle East and Africa (EMEA) region. Continue reading Genesys appoints Helen Briggs as Senior Vice President and General Manager for EMEA →

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced two additions to its executive team. Continue reading Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation →

Ventrica the fast-growth multilingual customer management outsourcer for blue-chip brands is pleased to announce the appointment of Katherine Brown who joins the company to support its growth trajectory and capability expansion, with both nearshore and offshore additions planned in 2021 Continue reading Ventrica appoints Katherine Brown as Marketing & Communications Director →