Observe.AI, a leader in Contact Center AI, announced the hiring of contact centre industry veteran, Jon Heaps, as Vice President of Channel. Heaps is a seasoned channel leader who has helped accelerate businesses including Talkdesk, ShoreTel, and NICE InContact, and has spent more than two decades moving hundreds of contact centres to the cloud. Continue reading Observe.AI Adds Jon Heaps as Vice President of Channel →

Upstream Works Software, a provider of Omnichannel Contact Center solutions, announced that Jeff Palmer has rejoined the company in the new position of Chief Revenue Officer (CRO). Continue reading Upstream Works Announces New Chief Revenue Officer to Lead Global Sales →

Zhana Baleva, Sara Cohen and Rebecca Wright have been appointed to the Leadership Team for the newly merged businesses of Confirmit and FocusVision, two of the world’s leading research technology companies. Continue reading Confirmit and FocusVision Appoint Three Senior Executive Women to New Leadership Team →

Stockholm based international SaaS company Netigate has recruited Mikkel Drucker as the new Chief Executive Officer. Mikkel was recently Chief Growth Officer at Tacton and previously as VP of Marketing at Trustpilot. Continue reading Former Trustpilot executive, Mikkel Drucker becomes CEO at Netigate →

Pegasystems, the software company that crushes business complexity at the world’s leading enterprises, announced three new strategic hires to accelerate the company’s sales and ecosystem growth. Continue reading Pegasystems Appoints Three Strategic Hires to Support Sales and Ecosystem Growth →

Airship, the customer engagement platform for major brands, wants to further expand its market leadership in the EMEA region and continue to grow both in market share and awareness. Continue reading Laura Schwarz Moves Up at Airship →