Medallia, the global leader in experience management, announced the appointment of Shankar Balakrishnan to the role of Area VP, UK & Ireland, Middle East and Africa. In taking on the role, Balakrishnan will leverage his extensive knowledge of the experience management space to help companies in these regions revitalise their employee and customer engagement strategies, drive growth and reduce churn. Continue reading Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA →

Whistl, the leading delivery management company in the UK, has hired Jon Stockton as Director Fulfilment and Contact Centres (South) to lead the Northampton, Rushden and Farnborough sites. Continue reading Whistl strengthens Fulfilment and Contact Centre Management Team →

Cogito, the leader in AI Coaching Systems for the enterprise, announced the appointment of Mark Leonard to Executive Vice President of Customer Success. In his role, Leonard will lead Cogito’s customer success team, helping some of the world’s largest customer-focused organizations deploy human-aware technology to maximize employee performance and increase customer lifetime value. Continue reading Cogito Appoints Mark Leonard as Executive Vice President of Customer Success →

Puzzel, the leading innovator of CCaaS Customer Service in Europe, has announced the appointment of Frederic Laziou as its new CEO. Continue reading Puzzel appoints Frederic Laziou as new CEO to drive ambitious expansion plans →

Astute, a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer. In their new roles, Arlia and Vornhagen will lead Astute’s efforts to bring together marketing, care and commerce experiences. Continue reading Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives →

Uniphore, an early leader in Conversational Service Automation (CSA), announced three new appointments to its board of directors – John Chambers, Andrea Ayers and Burt Podbere. Continue reading Uniphore Appoints Industry Veterans to Board of Directors to Accelerate Innovation and Global Expansion →