LivePerson, a global leader in Conversational AI, announced the hiring of Andrew Hamel as EVP, Operations and Emerging AI Businesses, to lead day-to-day operations with a focus on optimizing the company’s ability to grow and scale, and Shani Higgins as SVP, Global Partnerships, to lead LivePerson’s holistic partnership strategy. Continue reading LivePerson announces executive hires to further accelerate Conversational AI growth, scale, and partnerships →

Medallia, the global experience management leader, announced the appointment of Henson Gawliu as Chief Digital and Demand Generation Officer, reporting to Medallia’s President and Chief Executive Officer, Leslie Stretch. Continue reading Medallia Appoints Henson Gawliu as Senior Vice President, Chief Digital and Demand Generation Officer →

Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, is pleased to announce the appointment of David Brain as Chief Digital Officer, effective immediately. Continue reading Sykes names David Brain as Chief Digital Officer →

Sabio Group, Europe’s leading full service CX provider, has appointed Matt Tuson as Chief Commercial Officer. He brings proven executive leadership, sales and company expansion experience to Sabio, with a 25-years plus track record of driving major sales growth for cloud and CX organisations across multiple vendors. Continue reading Sabio Group appoints Matt Tuson as Chief Commercial Officer →

SugarCRM, the innovator of time-aware customer experience (CX) announced the appointment of James Norwood to its board of directors effective immediately. James brings more than 30 years experience in enterprise software with a proven track record in product strategy and development, sales and marketing, M&A, brand creation and differentiation, and has a detailed industry knowledge. Continue reading SugarCRM Names Enterprise Software Veteran to Board of Directors →