ContactEngine are pleased to announce that James Walker has joined the company as Chief Customer Officer (CCO). As CCO, Walker will lead the end-to-end commercial and service relationship for ContactEngine’s new and existing customers across EMEA. Continue reading James Walker joins ContactEngine as Chief Customer Officer →

Altitude Software, a global provider of omnichannel solutions that allow a unified vision of all customer experiences, has hired Paul Jones to lead the team that manages its growing customer base in the North America market, from its U.S. base in Chicago. Continue reading Altitude Software appoints Paul Jones as North America’s Director of Sales →

Startek, a global provider of customer experience management solutions, appointed Rajiv Ahuja as the company’s new global chief operating officer (COO). Effective immediately, Ahuja will assume responsibility for global operations and customer success at Startek as both Pete Martino, COO of the Americas and Philippines, and Sandeep Gulati, COO of APAC and South Africa, will be leaving the company to pursue other interests. Continue reading Startek Names Rajiv Ahuja as Global Chief Operating Officer →

Jabra announces that it has appointed Lee Davis as Software Sales Manager with responsibility for driving the development of the company’s enhanced channel strategy in EMEA North. Continue reading Jabra announces appointment of Lee Davis to drive its enhanced channel strategy →

Five9, a leading provider of the intelligent cloud contact centre, announced recognized product leader and innovator Anand Chandrasekaran has joined the company as EVP of Product Management. Continue reading Five9 appoint Anand Chandrasekaran as Executive Vice President of Product Management →

Volkswagen Group UK has appointed Nick Ratcliffe as its Customer Experience Director, with the goal of ensuring continued quality and customer satisfaction across the Volkswagen Group UK brands of Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, SEAT and ŠKODA. Continue reading Volkswagen Group appoints Customer Experience Director →