PRESS RELEASE: Spoken Communications, a leading innovator in customer engagement and Contact Center as a Service (CCaaS) announced the appointment of Jan Wiersma as its Chief Cloud Officer. Wiersma brings more than 15 years of experience in building and managing global-scale Software as a Service and Infrastructure as a Service, and will be responsible for the company’s aggressive innovation agenda for new offerings. Continue reading Jan Wiersma Joins Spoken Communications as Chief Cloud Officer →

PRESS RELEASE: Manchester-based ResponseTap – Europe’s leading Call Intelligence specialist – is preparing for its next phase of growth with two senior hires. Continue reading Two senior appointments for growing Call Intelligence specialist →

PRESS RELEASE: Christian Sajons was appointed as Managing Director of Sitel GmbH, a leading global customer experience management provider. Prior to this, Christian Sajons was responsible for different Sitel sites in Germany and abroad. Continue reading Christian Sajons Appointed as Managing Director of Sitel GmbH →

PRESS RELEASE: ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen’s skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach. Continue reading ASC Hires Frank Thomsen as Vice President Customer Services →

 Pindrop, the pioneer in voice security and authentication, today announced new board additions including John Chambers, Executive Chairman at Cisco, and Martin Casado, general partner at Andreessen Horowitz. Marc Andreessen, cofounder and general partner at Andreessen Horowitz has also joined as a Board Observer. In addition, Chambers has personally invested in the company. Continue reading John Chambers invests in Pindrop and joins board as voice security and authentication expands beyond the enterprise call centre →

PRESS RELEASE: The Civica Group, a market leader in business-critical software applications, digital solutions and outsourcing services, has strengthened its leadership team with the appointment of Chris Doutney as Managing Director of its newly launched Civica Digital business. Continue reading Chris Doutney joins the Civica Group to lead the newly formed Civica Digital business →