Dynamic Yield, the AI-Powered Personalization Anywhere™ platform announced it has received a 2019 Rele Award for Personalization Engine of the Year by Personalization ONE. Continue reading Dynamic Yield named Personalization Engine of the Year in 2019 Rele Awards →

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019. Continue reading ContactEngine & BT wins award at UK Customer Experience Awards 2019 →

NICE announced that its Customer Journey Solutions have won a 2019 Contact Center Technology Award from CUSTOMER Magazine. The accolade by TMC, a global media company dedicated to building online communities, honors NICE Customer Journey Solutions for dedication to ground-breaking innovation that drives its clients to deliver unparalleled customer experiences. Continue reading NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC →

Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the Forrester Wave™ for Robotic Process Automation (RPA) Services1. Continue reading TCS Positioned as a Leader in Robotic Process Automation Services by Independent Research Firm →

CPM are thrilled to announce that CPM’s International Contact Centre in Barcelona took home Gold in the Team of the Year Award category and Silver in Business Change & Transformation Award category at the UK Customer Experience Awards (CXA). Continue reading CPM Barcelona double award win at the UK CX Awards →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that Avaya Native Integration with Afiniti Enterprise Behavioral Pairing™ has been named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing™ Receives 2019 Contact Center Technology Award From CUSTOMER Magazine →