Route 101 has been named a Zendesk Partner Awards winner. The annual honour showcases leading businesses around the world who demonstrate outstanding results in innovation, expansion, growth and implementation. Continue reading Route 101 named Zendesk EMEA GTM Partner of the Year 2022
Category Archives: Awards
Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
Calabrio, the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. Continue reading Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”
Verint® announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. Continue reading Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”
NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report
NICE announced that it has been recognised as a Technology Leader by Quadrant Knowledge Solutions for its advanced robotic process automation solutions. The global advisory and consulting firm’s SPARK Matrix™: Robotic Process Automation (RPA), 2022 report stated that NICE RPA products “enable intelligent process optimisation while releasing the power of employees to provide an excellent customer experience.” Continue reading NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report
Webhelp scores a hat trick at the CCA Excellence Awards
Webhelp has picked up three top awards at this year’s prestigious 2022 Contact Centre Association (CCA) Excellence Awards. Continue reading Webhelp scores a hat trick at the CCA Excellence Awards
Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards
Business Systems, Integrated Care 24 and CLEO Systems are delighted to announce that its NICE Nexidia Speech and Text Analytics project has been shortlisted for Best Healthcare Analytics Project for the NHS at the HSJ Partnership Awards 2022, recognising their outstanding contribution to healthcare – in what has been an exceptional and challenging period across the sector. Continue reading Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards
It´s time for ACTiON as CPM takes gold!
CPM International took home the gold this year for the Most Effective Application of Technology at the 21st European Contact Centre & Customer Service Awards (ECCCSAs). Continue reading It´s time for ACTiON as CPM takes gold!