Category Archives: Awards

Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards

Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services – cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. Continue reading Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards

Capstone awarded Contact Centre Partner of the Year 2019

Innovative contact centre specialist, Capstone, has been named by Avaya as Contact Centre Partner of the Year for Ireland 2019. The prestigious award, which reflects Capstone’s expertise in delivering and supporting cutting-edge communications technology, was presented on May 2nd at Experience Avaya Dublin, the formative event for intelligent communications and digital transformation. Continue reading Capstone awarded Contact Centre Partner of the Year 2019

LogMeIn’s GoToMeeting and Bold360 Win Gold Stevies® from the 2019 American Business Awards®

LogMeIn announced that two of its popular Unified Communications & Collaboration (UCC) and Customer Engagement and Support products have been awarded Gold Stevies® at the 17th Annual American Business Awards. GoToMeeting took home the Gold for best Collaboration/Social Networking Solution and Bold360 received a Gold for best Relationship Management Solution. Continue reading LogMeIn’s GoToMeeting and Bold360 Win Gold Stevies® from the 2019 American Business Awards®

Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award

Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it has been selected as the winner in the Automating Customer Support category of the 2019 UK National Innovation Awards for its Smart Agent Assistant solution for contact centres. Continue reading Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award

NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning that helps contact centres develop better staffing strategies, manage outlays and improve customer service. Continue reading NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award