Five9, the leading provider of the intelligent cloud contact centre, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers. Continue reading Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center →

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, has been named a winner of the 2019 Aragon Research Innovation Award for Conversational AI. Continue reading Chorus.ai Wins 2019 Aragon Research Innovation Award for Conversational AI →

Unbabel, the AI+human translation platform, today announced that it has won the European Contact Centre and Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix. Continue reading Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions, is pleased to announce it has won the Anti-Fraud Solution of the Year at the Payments Awards 2019. Continue reading Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019 →

The ECCCSA (European Contact Centre & Customer Service Awards) awards took place on Tuesday evening in London and Teleperformance won six awards, including the main ‘Best Pan European Contact Centre’ category. Continue reading Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards →

TTEC has won 2 awards in recognition of delivering customer experience excellence in the European contact centre industry after being named finalist across 3 categories at the European Contact Centre & Customer Service Awards (ECCCSA’s), held in London. Continue reading TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards →

SmartAction, the top-rated virtual agent solution for contact centres, is pleased to announce its implementation with Purchasing Power was awarded the top honor in “Excellence in Self-Service” by Frost & Sullivan at the 15th Annual Frost & Sullivan Customer Contact Awards. Continue reading Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service →

Global leader in cloud contact centre technology, Content Guru, has won the Customer Experience category of the prestigious Ventana Research Digital Leadership Awards 2019, for its customer engagement platform, storm®. Continue reading Content Guru Wins Ventana Research Digital Leadership Award 2019 →

4net Technologies has been named Avaya’s 2019 International Enterprise Cloud Partner of the Year at the annual Avaya Engage awards ceremony, in Dubai. Continue reading Avaya names 4net Enterprise Cloud Partner of the Year →

ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was presented with the “Best Use of IP” award at the 19th annual Sunday Times Hiscox Tech Track 100 national awards dinner held in London this week. Continue reading ContactEngine wins “Best Use of IP” Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner →