Category Archives: Awards

Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

Verint® announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. Continue reading Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report

NICE announced that it has been recognised as a Technology Leader by Quadrant Knowledge Solutions for its advanced robotic process automation solutions. The global advisory and consulting firm’s SPARK Matrix™: Robotic Process Automation (RPA), 2022 report stated that NICE RPA products “enable intelligent process optimisation while releasing the power of employees to provide an excellent customer experience.” Continue reading NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report

Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards

Business Systems, Integrated Care 24 and CLEO Systems are delighted to announce that its NICE Nexidia Speech and Text Analytics project has been shortlisted for Best Healthcare Analytics Project for the NHS at the HSJ Partnership Awards 2022, recognising their outstanding contribution to healthcare – in what has been an exceptional and challenging period across the sector. Continue reading Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS customers drive innovation and build contact centre solutions using Amazon Connect services. Continue reading VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced it won a 2021 European Contact Centre & Customer Service Award (ECCCSA) in recognition of its contact centre innovation and exceptional customer experience provided to leading European clients. Continue reading TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021

GoToConnect Recognized with 2021 Contact Center Technology Award from CUSTOMER Magazine

LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced that TMC, a global, integrated media company, has named GoToConnect Contact Center as a 2021 Contact Center Technology Award winner, presented by CUSTOMER Magazine. Continue reading GoToConnect Recognized with 2021 Contact Center Technology Award from CUSTOMER Magazine

Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform

Based on its recent analysis of the Global Cloud Meetings and Team Collaboration market, Frost & Sullivan recognizes Workplace from Facebook with the 2021 Global Customer Value Leadership Award for leveraging the brand power of its parent company to position itself as an exceptional organizational communications tool. Continue reading Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform