Kustomer announces that it was named a winner in the Business Intelligences’ Artificial Intelligence Excellence Awards program. The company’s top-rated customer service CRM platform leverages AI extensively to help industry-leading businesses orchestrate unified, on-demand experiences that create customers for life. Continue reading Kustomer Named Winner in 2021 Artificial Intelligence Excellence Awards →

Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced that TMC has named Confirmit’s Digital Feedback solution as a 2021 CUSTOMER Product of the Year Award winner. Continue reading Confirmit Named CUSTOMER Magazine Product of the Year Award Winner for Fifth Consecutive Year →

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that Iain Banks, Group Vice President EMEA was awarded Director of the Year at the Global CCA Excellence Awards, held in a virtual ceremony. Continue reading Iain Banks, Group Vice President EMEA at TTEC wins Director of the Year Award at the “2021 Global CCA Excellence Awards” →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2021 CUSTOMER Product of the Year Award” for Noble® IVR Virtual Assistant. The award is presented by CUSTOMER magazine. Continue reading Noble IVR with Automated Callback Services is a 2021 CUSTOMER Product of the Year →

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been awarded 2 awards in recognition of delivering the best new contact centre and response to a crisis in partnership with Volkswagen Group UK, after being named finalist across 6 categories at the 2020 European Contact Centre and Customer Service Awards (ECCCSA), held in a virtual ceremony. Continue reading TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards →

Directors Club United Kingdom are delighted to announce the finalists for the 2021 UK National Innovation Awards, an open competition for technology innovators worldwide. Continue reading Announcing The Finalists Of The 2021 UK National Innovation Awards Competition →

Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by TMCnet. The award recognises the Noble Cloud Contact Centre solution for its ability to support the massive increase in Remote Working brought on by the Coronavirus Pandemic. Continue reading Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions →

NICE announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). Continue reading NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management →

Based on its recent analysis of the European voice and facial analytics market, Frost & Sullivan recognizes Xdroid Voice Analytics with the 2020 Europe Technology Innovation Leadership Award. Xdroid’s portfolio builds upon a powerful language engine, leveraging deep neural networks (DNN) and machine learning algorithms to process highly accurate speech-to-text and keyword recognition that helps operators optimize performance. Continue reading Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions. Continue reading Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions →

Work-from-home specialist Sensée and Allianz Partners, a world leader in assistance, travel insurance, international health and mobility services, are delighted to announce that their customer service homeworking team was named Frontline Team of the Year at a virtual ceremony for the 2020 Northern Contact Centre Awards last Thursday night. Continue reading Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards →

CPM International Contact Centre, a leading provider of outsourced customer experience and sales solutions, is delighted to announce that it has been shortlisted in five categories of the 20th European Contact Centre and Customer Service Awards (ECCCSA); recognizing industry leaders and innovators in the fields of Customer Experience and Contact Centres. Continue reading CPM announced as finalist in 5 European Contact Centre and Customer Service Awards →

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has won several awards at this years’ European Customer Centricity and UK National Contact Centre award ceremonies, both of which took place earlier this week. Continue reading TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment →

Exponea, the global market-leading Customer Data and Experience Platform (CDXP), announced that it has been selected as the winner of the “Best Enterprise Marketing Automation Platform” award in the third annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global marketing, sales and advertising technology industry today.

Continue reading Exponea receives MarTech Breakthrough Award for marketing automation innovation →

NICE announced that it has been named the market leader for Attended RPA by Zinnov, a leading global research, consulting, and advisory company. Continue reading NICE RPA Ranked Market Leader by Zinnov →