Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Category Archives: Awards
NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. Continue reading NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards
Noetica – A British company, developing software products for the global contact centre market, announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. Continue reading Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards
Route 101 named Zendesk EMEA GTM Partner of the Year 2022
Route 101 has been named a Zendesk Partner Awards winner. The annual honour showcases leading businesses around the world who demonstrate outstanding results in innovation, expansion, growth and implementation. Continue reading Route 101 named Zendesk EMEA GTM Partner of the Year 2022
Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
Calabrio, the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. Continue reading Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”
Verint® announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. Continue reading Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”
NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report
NICE announced that it has been recognised as a Technology Leader by Quadrant Knowledge Solutions for its advanced robotic process automation solutions. The global advisory and consulting firm’s SPARK Matrix™: Robotic Process Automation (RPA), 2022 report stated that NICE RPA products “enable intelligent process optimisation while releasing the power of employees to provide an excellent customer experience.” Continue reading NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report