Pegasystems announced it has been named a Leader in the Forrester Research report The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019 (1). Pega received among the top two highest scores in all three of the firm’s main scoring categories. Continue reading Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm →

Vonage, a global business cloud communications leader, has won the Light Reading Leading Lights award for the Most Innovative Business Cloud Service. Vonage received the award for its Vonage Business Cloud (VBC) platform. Continue reading Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service →

Voicesense, an innovative provider of voice-based predictive analytics solutions, announced that the company has won the Excellence in Customer Service Award in the category for the Technology of the Year. Continue reading Voicesense Wins Excellence in Customer Service’s Technology of the Year Award →

Sitel Group, a global customer experience management leader with locations in 27 countries announced it won the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at Interactions 2019. Continue reading Sitel Group Wins 2019 NICE inContact CX Excellence Award for Best Cloud Implementation →

Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services – cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. Continue reading Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards →

Startek and Aegis, global providers of customer experience management solutions, have been named to the Best of the Global Outsourcing 100® (GO100) list produced by the International Association of Outsourcing Professionals® (IAOP®). Continue reading Startek and Aegis Recognized as One of the World’s Best Outsourcing Providers by IAOP® →

Innovative contact centre specialist, Capstone, has been named by Avaya as Contact Centre Partner of the Year for Ireland 2019. The prestigious award, which reflects Capstone’s expertise in delivering and supporting cutting-edge communications technology, was presented on May 2nd at Experience Avaya Dublin, the formative event for intelligent communications and digital transformation. Continue reading Capstone awarded Contact Centre Partner of the Year 2019 →

For the seventh year in a row, Synergy Research Group has named Mitel as the leader in total cloud seats with close to 4.7 million users worldwide – more than 1.5 million seats ahead of the next closest competitor. Continue reading Synergy Ranks Mitel Number One In Cloud →

LogMeIn announced that two of its popular Unified Communications & Collaboration (UCC) and Customer Engagement and Support products have been awarded Gold Stevies® at the 17th Annual American Business Awards. GoToMeeting took home the Gold for best Collaboration/Social Networking Solution and Bold360 received a Gold for best Relationship Management Solution. Continue reading LogMeIn’s GoToMeeting and Bold360 Win Gold Stevies® from the 2019 American Business Awards® →

Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it has been selected as the winner in the Automating Customer Support category of the 2019 UK National Innovation Awards for its Smart Agent Assistant solution for contact centres. Continue reading Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award →