Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner. Continue reading Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre →

LivePerson, a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Continue reading LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm →

Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Cicero Inc. with the Enabling Technology Leadership Award in the call centre software industry. This is the second consecutive year that Cicero has garnered the Award. Continue reading Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan →

Walsall-based South Staffs Water and its partner, utilities customer contact outsourcer, Echo Managed Services, have claimed the Customer Satisfaction Innovation Award at this year’s Institute of Customer Services UK customer satisfaction awards. Continue reading West Midlands community hub scoops Customer Satisfaction Innovation award →

Puzzel, a leading cloud-based contact centre software provider, has reached the finals of this year’s Directors Club® UK National Innovation Awards®. The company has been nominated in two categories: Innovations in Cloud Contact Centre for Puzzel’s new Agent Application and Innovations in Customer Interaction Automation for Puzzel’s Agent Assist solution. Continue reading Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories →

VXI Global Solutions, a leader in business process outsourcing, announced it has won 6 Stevie® awards for Sales and Customer Service, including 4 Gold, 1 Silver and 1 Bronze. Continue reading VXI recognized for operational excellence, exceptional leadership and innovation in training →

LivePerson, a global leader in conversational AI solutions, was presented with the Gold Stevie® Award in the New Contact Center Solution category in the 14th annual Stevie Awards for Sales & Customer Service. Continue reading LivePerson wins Gold Stevie® Award →

Directors Club®, the UK’s fastest growing members club for business leaders, is delighted to announce the finalists for the Spring 2020 edition of the UK National Innovation Awards® competition. Continue reading Directors Club® Announce the Finalists for the Spring 2020 edition of the UK National Innovation Awards® →

Verint® announced it has been named a leader by industry analyst firm Ovum in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21*. Continue reading Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions →