Alvaria, a global leader in customer experience and workforce engagement technology solutions, is delighted to inherit recognition in two categories in the prestigious 2021 Supplier and Client Partnership Awards: Operational Transformation with Hoist Finance and Aspect Software, and Workforce Optimisation with Capquest, part of Arrow Global Group plc., and Noble Systems. Continue reading Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems →

TTEC, one of the largest global CX technology and services innovators for end-to-end, digital CX solutions, has been awarded 2 awards in recognition of being one of the most customer centric organisations after being named finalist in 3 categories. Continue reading TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021 →

Technology solution specialist Avoira has been named winner of the prestigious 2021 UK National Innovation Awards Remote Employee Productive Performance category. Continue reading Avoira and Noetica Win National Innovation Award for Remote Employee Productivity and Performance →

Sensée is delighted to announce that its LiveDesk™ Digital Workplace Creation Tool was named Remote Team Communication & Collaboration innovation of the year at the 2021 National Innovation Awards. The winners were announced at a virtual gala event on 11th May. Continue reading Sensée wins Remote Team Communication & Collaboration category of the 2021 UK National Innovation Awards →

Blue Prism®, a global leader in intelligent automation, took home the 2021 National Innovation Award for Remote Access to IT resources, after a display of world-class ingenuity and innovation. Continue reading Blue Prism wins Remote Access to IT resources category of the 2021 UK National Innovation Award →

Kustomer announces that it was named a winner in the Business Intelligences’ Artificial Intelligence Excellence Awards program. The company’s top-rated customer service CRM platform leverages AI extensively to help industry-leading businesses orchestrate unified, on-demand experiences that create customers for life. Continue reading Kustomer Named Winner in 2021 Artificial Intelligence Excellence Awards →

Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced that TMC has named Confirmit’s Digital Feedback solution as a 2021 CUSTOMER Product of the Year Award winner. Continue reading Confirmit Named CUSTOMER Magazine Product of the Year Award Winner for Fifth Consecutive Year →

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that Iain Banks, Group Vice President EMEA was awarded Director of the Year at the Global CCA Excellence Awards, held in a virtual ceremony. Continue reading Iain Banks, Group Vice President EMEA at TTEC wins Director of the Year Award at the “2021 Global CCA Excellence Awards” →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2021 CUSTOMER Product of the Year Award” for Noble® IVR Virtual Assistant. The award is presented by CUSTOMER magazine. Continue reading Noble IVR with Automated Callback Services is a 2021 CUSTOMER Product of the Year →

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been awarded 2 awards in recognition of delivering the best new contact centre and response to a crisis in partnership with Volkswagen Group UK, after being named finalist across 6 categories at the 2020 European Contact Centre and Customer Service Awards (ECCCSA), held in a virtual ceremony. Continue reading TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards →

Directors Club United Kingdom are delighted to announce the finalists for the 2021 UK National Innovation Awards, an open competition for technology innovators worldwide. Continue reading Announcing The Finalists Of The 2021 UK National Innovation Awards Competition →

Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by TMCnet. The award recognises the Noble Cloud Contact Centre solution for its ability to support the massive increase in Remote Working brought on by the Coronavirus Pandemic. Continue reading Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions →

NICE announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). Continue reading NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management →

Based on its recent analysis of the European voice and facial analytics market, Frost & Sullivan recognizes Xdroid Voice Analytics with the 2020 Europe Technology Innovation Leadership Award. Xdroid’s portfolio builds upon a powerful language engine, leveraging deep neural networks (DNN) and machine learning algorithms to process highly accurate speech-to-text and keyword recognition that helps operators optimize performance. Continue reading Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio →