Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations announced that the company’s Studio Intelligent Virtual Agent (IVA) platform earned Frost & Sullivan’s Customer Value Leadership Award for the IVA market. Continue reading Inference Solutions Earns Frost & Sullivan’s Customer Value Leadership Award →

Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that TMC has awarded Noble® Gamification Mobile a 2019 Communications Solutions Product of the Year Award. Continue reading Noble Gamification Mobile Named a 2019 Product of the Year →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that TMC, a global, integrated media company, has awarded the Avaya OneCloud™ unified communications and contact centre platform a 2019 Communications Solutions Products of the Year Award. Continue reading TMC names Avaya OneCloud platform for Unified Communications and Contact Center a 2019 Communications Solutions Product of the Year Award Winner →

Voipfone, a pioneering telephony company that uses the internet to send and receive telephone calls, has won a prestigious Queen’s Award for Enterprise – the UK’s highest accolade for business success. Continue reading Voipfone Wins Prestigious Queen’s Award For Enterprise →

TTEC, a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions, has recently been recognized by Chief Learning Officer magazine as a 2019 LearningElite Silver Award winner. Continue reading TTEC Recognized for Use of AI, Machine Learning and Digital Innovation in Learning and Development →

Vonage, announced that TMC, a global, integrated media company, has named Vonage’s NewVoiceMedia Solution as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine. Continue reading Vonage Awarded 2019 CRM Excellence Award →

Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space. Continue reading Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov →

Vonage announced that TMC, a global, integrated media company, has awarded NewVoiceMedia Solution a 2019 Product of the Year Award, presented by Cloud Computing Magazine. Continue reading Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner →

LivePerson, a global leader in conversational commerce, announced that its recently introduced Maven™ conversational AI platform was selected as the winner of the “Best AI-Based Solution for Customer Service” from AI Breakthrough, a leading market intelligence organization that recognizes top companies, technologies, and products in the global artificial intelligence market. Continue reading LivePerson Wins 2019 Artificial Intelligence Breakthrough Award →

Pegasystems announced it has been named a Leader in the Forrester Research report The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019 (1). Pega received among the top two highest scores in all three of the firm’s main scoring categories. Continue reading Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm →