Category Archives: Awards

CPM announced as finalist in 5 European Contact Centre and Customer Service Awards

CPM International Contact Centre, a leading provider of outsourced customer experience and sales solutions, is delighted to announce that it has been shortlisted in five categories of the 20th European Contact Centre and Customer Service Awards (ECCCSA); recognizing industry leaders and innovators in the fields of Customer Experience and Contact Centres. Continue reading CPM announced as finalist in 5 European Contact Centre and Customer Service Awards

TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has won several awards at this years’ European Customer Centricity and UK National Contact Centre award ceremonies, both of which took place earlier this week. Continue reading TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment

Exponea receives MarTech Breakthrough Award for marketing automation innovation

Exponea, the global market-leading Customer Data and Experience Platform (CDXP), announced that it has been selected as the winner of the “Best Enterprise Marketing Automation Platform” award in the third annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global marketing, sales and advertising technology industry today.

Continue reading Exponea receives MarTech Breakthrough Award for marketing automation innovation

TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020”

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has had its RealPlay™ AI-powered training technology named “Disruptive Technology of the Year 2020” by Customer Contact Week. Continue reading TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020”

NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation

NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform. Continue reading NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation

Results For The 2020 Edition Of The UK National Innovation Awards® Competition

Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition

Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories

Puzzel, a leading cloud-based contact centre software provider, has reached the finals of this year’s Directors Club® UK National Innovation Awards®. The company has been nominated in two categories: Innovations in Cloud Contact Centre for Puzzel’s new Agent Application and Innovations in Customer Interaction Automation for Puzzel’s Agent Assist solution. Continue reading Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories