Alvaria announced that TMC, a global, integrated media company, has named Alvaria Motivate as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Alvaria Receives 2021 Contact Center Technology Award from CUSTOMER Magazine →

Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021. Continue reading Route 101 CEO Named Among Top 50 Most Ambitious Business Leaders →

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Continue reading Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference →

LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced that TMC, a global, integrated media company, has named GoToConnect Contact Center as a 2021 Contact Center Technology Award winner, presented by CUSTOMER Magazine. Continue reading GoToConnect Recognized with 2021 Contact Center Technology Award from CUSTOMER Magazine →

Work-from-home and hybrid workspace specialist Sensée has won the Gold award for “Most Effective Colleague Engagement” at the 2021 UK National Contact Centre Awards (UKNCC Awards). The company also won an award for its Homeworking Programme. Continue reading Sensée recognised for Colleague Engagement at the 2021 UK National Contact Centre Awards →

Based on its recent analysis of the Global Cloud Meetings and Team Collaboration market, Frost & Sullivan recognizes Workplace from Facebook with the 2021 Global Customer Value Leadership Award for leveraging the brand power of its parent company to position itself as an exceptional organizational communications tool. Continue reading Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform →

Alvaria, a global leader in customer experience and workforce engagement technology solutions, is delighted to inherit recognition in two categories in the prestigious 2021 Supplier and Client Partnership Awards: Operational Transformation with Hoist Finance and Aspect Software, and Workforce Optimisation with Capquest, part of Arrow Global Group plc., and Noble Systems. Continue reading Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems →

TTEC, one of the largest global CX technology and services innovators for end-to-end, digital CX solutions, has been awarded 2 awards in recognition of being one of the most customer centric organisations after being named finalist in 3 categories. Continue reading TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021 →

Technology solution specialist Avoira has been named winner of the prestigious 2021 UK National Innovation Awards Remote Employee Productive Performance category. Continue reading Avoira and Noetica Win National Innovation Award for Remote Employee Productivity and Performance →

Sensée is delighted to announce that its LiveDesk™ Digital Workplace Creation Tool was named Remote Team Communication & Collaboration innovation of the year at the 2021 National Innovation Awards. The winners were announced at a virtual gala event on 11th May. Continue reading Sensée wins Remote Team Communication & Collaboration category of the 2021 UK National Innovation Awards →

Blue Prism®, a global leader in intelligent automation, took home the 2021 National Innovation Award for Remote Access to IT resources, after a display of world-class ingenuity and innovation. Continue reading Blue Prism wins Remote Access to IT resources category of the 2021 UK National Innovation Award →

Kustomer announces that it was named a winner in the Business Intelligences’ Artificial Intelligence Excellence Awards program. The company’s top-rated customer service CRM platform leverages AI extensively to help industry-leading businesses orchestrate unified, on-demand experiences that create customers for life. Continue reading Kustomer Named Winner in 2021 Artificial Intelligence Excellence Awards →

Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced that TMC has named Confirmit’s Digital Feedback solution as a 2021 CUSTOMER Product of the Year Award winner. Continue reading Confirmit Named CUSTOMER Magazine Product of the Year Award Winner for Fifth Consecutive Year →

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that Iain Banks, Group Vice President EMEA was awarded Director of the Year at the Global CCA Excellence Awards, held in a virtual ceremony. Continue reading Iain Banks, Group Vice President EMEA at TTEC wins Director of the Year Award at the “2021 Global CCA Excellence Awards” →