Confirmit, the leading global solutions provider for Customer Experience, Employee Experience, and Market Research, was named a Stevie® Award Finalist for the Business Intelligence Solution category. Continue reading Confirmit Named Finalist in Global Stevie® Awards Competition →

Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research (MR) announced that TMC, a global, integrated media company, has named Confirmit’s Digital Feedback module as a 2019 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Confirmit Receives Customer Experience Innovation Award from CUSTOMER Magazine →

Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging — a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Continue reading Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution →

Noble Systems Corporation, a global leader in omnichannel contact center technologies, has received the Frost & Sullivan 2019 Market Share Leadership Award for the North American Outbound Dialing Systems market. Continue reading Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Seventh Consecutive Year →

[24]7.ai, a global leader in intent-driven customer engagement solutions, today announced that its flagship product [24]7 AIVA was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition →

Five9, the leading provider of the intelligent cloud contact centre, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers. Continue reading Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center →

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, has been named a winner of the 2019 Aragon Research Innovation Award for Conversational AI. Continue reading Chorus.ai Wins 2019 Aragon Research Innovation Award for Conversational AI →

Unbabel, the AI+human translation platform, today announced that it has won the European Contact Centre and Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix. Continue reading Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions, is pleased to announce it has won the Anti-Fraud Solution of the Year at the Payments Awards 2019. Continue reading Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019 →

The ECCCSA (European Contact Centre & Customer Service Awards) awards took place on Tuesday evening in London and Teleperformance won six awards, including the main ‘Best Pan European Contact Centre’ category. Continue reading Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards →