Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that Avaya Native Integration with Afiniti Enterprise Behavioral Pairing™ has been named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing™ Receives 2019 Contact Center Technology Award From CUSTOMER Magazine →

ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named “Gold Winner” in the category of “Customer Service Outstanding Performance of the Year” at this year’s Golden Bridge Awards®. Continue reading ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year” →

Teleperformance, the global leader in outsourced omnichannel customer experience management announced that it received Frost & Sullivan’s Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award for an unprecedented eighth consecutive year. Continue reading Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan →

Content Guru, has been awarded “Cloud Telephony Product of the Year” at the highly prestigious Computing Cloud Excellence Awards 2019, for its Customer Engagement and Experience platform, storm®. Continue reading Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019 →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that Noble® Conversations Analytics Insight has received TMC’s “2019 CUSTOMER Contact Centre Technology Award.” The award is presented by CUSTOMER magazine. Continue reading Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Centre Technology Award →

Boomi Platform enables 69% increase in digital-first customer engagement, 20% improved NPS score and £6m year 1 savings. Continue reading Sky wins National Technology Awards for its intelligent assurance platform built on Dell Boomi →

Verint® announced that its leadership in the artificial intelligence (AI) market has again been recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named “Best Chatbot Solution” for 2019 in the annual awards*. Continue reading Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation →

Edify Labs, the customer experience company that’s redefining the way businesses manage customer interactions and cross-team collaboration, announced that TMC, a global, integrated media company, has named Edify Huddle a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Edify Receives 2019 Contact Center Technology Award from CUSTOMER Magazine →

NICE inContact, a NICE business, announced its 2019 DEVone Partner Award winners, who were recognized at the third annual NICE inContact DEVone Partner Conference which was attended by more than 350 partners and NICE inContact employees. Continue reading NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference →

Foehn, the developer and integrator of cloud contact centre systems, has been awarded ‘EMEA Cloud Partner of the Year’ by Genesys, the global leader in omnichannel contact centre solutions. Continue reading Foehn wins Genesys award for ‘EMEA Cloud Partner of the Year’ →