CPM International took home the gold this year for the Most Effective Application of Technology at the 21st European Contact Centre & Customer Service Awards (ECCCSAs). Continue reading It´s time for ACTiON as CPM takes gold! →

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS customers drive innovation and build contact centre solutions using Amazon Connect services. Continue reading VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award →

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 during an in-person event held on Tuesday, November 23. Continue reading Sitel Group® Named Three-Time Winner at the ECCCSAs →

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced it won a 2021 European Contact Centre & Customer Service Award (ECCCSA) in recognition of its contact centre innovation and exceptional customer experience provided to leading European clients. Continue reading TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021 →

NICE Actimize, was named a category winner in A-Team Group’s 2021 RegTech Asia Insight Awards for “Best e-Comms Surveillance Solution.” Continue reading NICE Actimize Cloud-Based SURVEIL-X Wins RegTech Asia Insight Awards 2021 for Best e-Comms Surveillance Solution →

Alvaria announced that TMC, a global, integrated media company, has named Alvaria Motivate as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Alvaria Receives 2021 Contact Center Technology Award from CUSTOMER Magazine →