The Access Group, a leading provider of business management software to mid-market organisations in the UK, Ireland and Asia Pacific, announced further investment from its shareholders, Hg and TA Associates, with an associated enterprise value of £9.2 billion, believed to make it one of the largest UK headquartered software providers. Continue reading The Access Group announces substantial investment to drive continued expansion at £9.2 billion valuation →

FluidOne, market-leading provider of Connected Cloud solutions, today announced a strategic investment in Marathon Information Technology Services Ltd (Marathon), a Microsoft Gold Partner for Cloud Services Management, specialising in cloud transformation, modern workplace, security and contact centre, to enhance its service offering to mid-market and enterprise customers. Continue reading FluidOne announces investment in Microsoft Gold Partner, Marathon →

Stagecoach, the UK’s largest bus and coach operator has officially opened its new customer contact centre, based at its headquarters in Perth. Stagecoach UK Managing Director Carla Stockton-Jones officially launched the contact centre with local authorities and industry bodies. Continue reading Stagecoach officially opens new Perth contact centre →

Construction has officially begun on BT Group’s brand new multi-million pound contact centre in Dundee as Kate Forbes, Cabinet Secretary for Finance and Economy, and Rob Shuter, CEO of BT Enterprise participated in the ground-breaking ceremony. Continue reading Construction starts at landmark new office development as BT commits to Dundee →

A brand-new team of health advisors is ready to take the region’s 999 and 111 calls from Teesside from this week. Continue reading New ambulance call centre opens in Teesside →

KCOM has launched a major recruitment drive to fill 40 new customer service roles. The Hull-based phone and broadband provider is expanding its customer service and technical support team for the second time in 12 months to cope with rising demand as it continues to expand its services across Hull, East Yorkshire and North Lincolnshire. Continue reading KCOM searching for local talent again with dozens of new jobs →