Construction has officially begun on BT Group’s brand new multi-million pound contact centre in Dundee as Kate Forbes, Cabinet Secretary for Finance and Economy, and Rob Shuter, CEO of BT Enterprise participated in the ground-breaking ceremony. Continue reading Construction starts at landmark new office development as BT commits to Dundee →

A brand-new team of health advisors is ready to take the region’s 999 and 111 calls from Teesside from this week. Continue reading New ambulance call centre opens in Teesside →

KCOM has launched a major recruitment drive to fill 40 new customer service roles. The Hull-based phone and broadband provider is expanding its customer service and technical support team for the second time in 12 months to cope with rising demand as it continues to expand its services across Hull, East Yorkshire and North Lincolnshire. Continue reading KCOM searching for local talent again with dozens of new jobs →

BT Group has announced plans to invest in a new state-of-the-art office in the centre of Cardiff which will become a hub for up to 900 employees in the city and wider region. The move represents a multi-million pound investment by BT in the city, and secures a new, significant presence for the company in the Welsh capital. Continue reading BT Group announces new Cardiff office and Welsh hub →

ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, and Guru, the collaborative knowledge management solution for digital workplaces, announced a strategic partnership that will enhance the effectiveness of customer support agents within the health and wellness industry, as well as all other industries. Continue reading ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support →

Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is delighted to announce that it has opened a second contact centre based in South Cheshire, which is now fully operational. Continue reading Toople Opens Second Contact Centre with Support from BT →