ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, and Guru, the collaborative knowledge management solution for digital workplaces, announced a strategic partnership that will enhance the effectiveness of customer support agents within the health and wellness industry, as well as all other industries. Continue reading ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support →

Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is delighted to announce that it has opened a second contact centre based in South Cheshire, which is now fully operational. Continue reading Toople Opens Second Contact Centre with Support from BT →

BT Group announced that it will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside building. Continue reading BT announces 150 new jobs and second multi-million pound contact centre in Newcastle →

Few companies have experienced the growth rate enjoyed by CM.com over the past 18 months, with the company earlier this year achieving the coveted status of European “Unicorn” and a market cap of over $1bn. Continue reading CM.com continues to expand in the UK →

Aculab are proud to announce their appearance in conjunction with Nomidio at the Call and Contact Centre Expo 2021, taking place at the Excel Convention Centre in London on the 16th and 17th of November 2021. Continue reading Aculab and Nomidio connect at the Call and Contact Centre Expo 2021 →

CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. Continue reading CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG →