BT Group announced that it will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside building. Continue reading BT announces 150 new jobs and second multi-million pound contact centre in Newcastle →

Few companies have experienced the growth rate enjoyed by CM.com over the past 18 months, with the company earlier this year achieving the coveted status of European “Unicorn” and a market cap of over $1bn. Continue reading CM.com continues to expand in the UK →

Aculab are proud to announce their appearance in conjunction with Nomidio at the Call and Contact Centre Expo 2021, taking place at the Excel Convention Centre in London on the 16th and 17th of November 2021. Continue reading Aculab and Nomidio connect at the Call and Contact Centre Expo 2021 →

CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. Continue reading CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG →

Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. Continue reading Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality →

BT announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a multi-million pound investment in the building. Continue reading BT’s new multi-million pound office opens in Warrington →