CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. Continue reading CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG →

Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. Continue reading Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality →

BT announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a multi-million pound investment in the building. Continue reading BT’s new multi-million pound office opens in Warrington →

Genesys®, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry’s first eLearning program for contact centre employees and supervisors that teaches the soft skills necessary for delivering empathetic, personalized experiences in today’s digital world. Continue reading Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World →

Semafone Limited (Semafone), the leading provider of data security and PCI DSS compliance solutions for call and contact centres, announced that it has filed a lawsuit against PCI Pal PLC and its wholly-owned subsidiary, PCI Pal (UK) Limited, in the United Kingdom High Court of Justice (Patents Court) for infringement of U.K. Patent No. GB 2473376 titled “Signal detection and blocking for voice processing equipment” (the UK Patent). Continue reading Semafone Initiates Patent Infringement Litigation Against PCI Pal →

Hinduja Global Solutions Limited (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) Framework renewed the company’s approval to supply contact centre and business services solutions on the CCS Framework in the UK. Continue reading HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-Effective →