Qualtrics, the leader and creator of the Experience Management (XM) category, announced plans to hire 1,000 new employees across Europe, the Middle East and Africa (EMEA) by 2024. Continue reading Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA →

Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners →

Avaya announced it has made a strategic investment in Journey.Ai, Inc., developer of a digital trusted identity platform focusing on enhancing privacy, security, and customer experience. Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. Continue reading Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider →

Gupshup, the leader in conversational messaging, announced it has raised an additional $240 million in follow-on funding from an industry-leading group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. Continue reading Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise →

Stagecoach, the UK’s biggest bus operator, has announced plans to boost its customer service offer with the launch of a dedicated new customer contact centre. Continue reading Stagecoach to boost customer service offer with major investment in new contact centre →

TELUS International, a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced the launch of Intelligent Insights, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. Continue reading TELUS International Announces the Launch of Intelligent Insights →