Mission Labs sets target to double its headcount over the next 12 months to over 200 employees. The company, which specialises in cloud communications and customer experience technologies, was acquired earlier this year by listed communications service provider Gamma Communications PLC, five years after being founded by Damian Hanson and David Hague in 2016. Continue reading Mission Labs on Hiring Spree to Double Headcount →

O2 Business has launched Spatial Insights, a new technology that uses video analytics and Artificial Intelligence to provide a slick and efficient experience for customers in retail stores and other public spaces. Continue reading O2 Business launches new AI technology to improve customer experiences in stores →

LG Electronics is improving the quality of customer service by introducing a cloud call centre. Continue reading LG Electronics to introduce cloud call centres in 11 countries →

Today (Monday 5 July) a new Courts and Tribunals Service Centre opens in Salford Quays, Greater Manchester. Continue reading HMCTS opens new Service Centre in Salford Quays →

SurveyMonkey announced that it is relaunching as Momentive, an agile experience management company focused on helping customers shape what’s next. Leveraging SurveyMonkey’s rich history of providing intuitive, agile software solutions, Momentive will empower decision-makers to act with speed and agility. Continue reading SurveyMonkey Parent Company Relaunches as Momentive →

Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its Bristol store on Broadmead. Like many other businesses, Metro Bank experienced a delay in opening the new centre due to COVID, but this week the first calls were taken and the centre is now up and running. Continue reading Metro Bank launches Bristol call centre →