Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace →

Virgin Media has opened applications for 100 full and part-time Customer Service Representative roles in Wythenshawe, Manchester. Continue reading Virgin Media creates 100 customer service jobs in Manchester →

Mission Labs sets target to double its headcount over the next 12 months to over 200 employees. The company, which specialises in cloud communications and customer experience technologies, was acquired earlier this year by listed communications service provider Gamma Communications PLC, five years after being founded by Damian Hanson and David Hague in 2016. Continue reading Mission Labs on Hiring Spree to Double Headcount →

O2 Business has launched Spatial Insights, a new technology that uses video analytics and Artificial Intelligence to provide a slick and efficient experience for customers in retail stores and other public spaces. Continue reading O2 Business launches new AI technology to improve customer experiences in stores →

LG Electronics is improving the quality of customer service by introducing a cloud call centre. Continue reading LG Electronics to introduce cloud call centres in 11 countries →

Today (Monday 5 July) a new Courts and Tribunals Service Centre opens in Salford Quays, Greater Manchester. Continue reading HMCTS opens new Service Centre in Salford Quays →