SurveyMonkey announced that it is relaunching as Momentive, an agile experience management company focused on helping customers shape what’s next. Leveraging SurveyMonkey’s rich history of providing intuitive, agile software solutions, Momentive will empower decision-makers to act with speed and agility. Continue reading SurveyMonkey Parent Company Relaunches as Momentive →

Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its Bristol store on Broadmead. Like many other businesses, Metro Bank experienced a delay in opening the new centre due to COVID, but this week the first calls were taken and the centre is now up and running. Continue reading Metro Bank launches Bristol call centre →

Today the combined company of Astute Solutions and Socialbakers announced its new brand name, Emplifi. The launch of Emplifi, an Audax backed Customer Experience (CX) platform, brings together over 20 years of experience, global operations, and a customer base of 7,000 top global brands, to give organizations the tools they need to connect social media marketing, customer care, and social commerce to address critical customer experience gaps. Continue reading Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX through AI →

Nissan Europe announced the launch of the GigCX peer-to-peer support for pre-sale queries surrounding its Nissan LEAF®, which has set a new standard in the growing market for mainstream electric vehicles. Continue reading Nissan Europe and Nissan United Partner with Limitless, Amplify.ai and Facebook Messenger to Drive Innovative Peer-to-Peer Gig Engagement →

BT has announced plans to develop a brand new, multi-million pound contact centre in Dundee which will become the new home to around 1,000 employees. The new office will be at West Marketgait in the heart of the city centre, close to the waterfront and part of a £1bn regeneration area. Continue reading BT invests in landmark new Dundee office development →

Virgin Media has opened applications for its Inbound Sales Advisor apprenticeship scheme in Baguley, Manchester, with at least 12 roles now available. Continue reading Virgin Media creates new jobs in Manchester with the launch of its latest apprenticeship scheme →