Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. Continue reading Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services →

The Information Commissioner’s Office (ICO) has issued a fine under a law brought in to stop scammers defrauding people out of their pensions. Swansea company CPS Advisory Ltd was fined £130,000 for making more than 100,000 unauthorised direct marketing calls to people about their pensions. Continue reading ICO fines company £130,000 for unauthorised pensions cold calls →

By Gerry McQuade, CEO BT Enterprise... As we reflect on our experiences during the initial peak of the COVID-19 pandemic, one thing stands out above all else – the incredible job our NHS and emergency services did amidst such difficult circumstances. Continue reading Emergency Services Day: how BT is supporting our everyday heroes →

eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance. Using technology from gig customer service platform Limitless, eBay’s expert sellers can provide real-time advice and feedback to other sellers navigating the platform through live chat services. Continue reading eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses →

Ultimate Software and Kronos Incorporated announced plans to rebrand the company. The combined company’s new name will become UKG (Ultimate Kronos Group), effective October 1, 2020. Continue reading Kronos and Ultimate Software Unveil Plans to Rebrand as “UKG” →

The RAC has won a contract to provide a comprehensive customer service centre solution to all Groupe Renault brands in the UK, following a competitive tender. Continue reading RAC signs deal to provide customer service centre solution for Renault, Dacia and Alpine brands →