Global cloud communications software and solutions provider IMImobile PLC, announced that it has been named as a supplier on the Crown Commercial Service’s (CCS) G-Cloud 12 framework. Continue reading IMImobile announces it has been included in the UK government G-Cloud initiative →

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has been approved to supply a comprehensive portfolio of Managed Cloud Contact Centre and Consulting services on the Crown Commercial Services (CCS) G-Cloud 12 framework. Continue reading TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework →

Eliq, the energy customer engagement company that enables utilities to rebuild their customer interaction for the digital era, announced it has raised a €5 million Series A round of financing. co-led by Inven Capital and Contrarian Ventures with participation from existing investors. Continue reading Eliq secures €5 Million Series A financing led by Inven Capital →

SHL, the market leader in talent innovation, launched its Call Center Hiring Solution, combining realistic call centre simulations with scalable, predictive and role-specific assessments. This new solution identifies the highest performing call centre agents, reducing turnover and increasing customer satisfaction. Continue reading SHL Call Center Hiring Solution Increases Customer Satisfaction by 32% →

As UK businesses turn their attentions to return to work strategies, Zurich UK ‘flex it up’ further by offering employees the option to work where it works for them. The business is now giving employees the opportunity to select a new ‘fully flexible persona’ which will enable them to change the location of their working week. Continue reading Zurich UK tears up the rulebook on ‘Place to work’ →

Replicant, the world’s first autonomous contact centre announced the closing of $27 million Series A financing led by Norwest Venture Partners with participation from returning investors Bloomberg Beta, Costanoa Ventures, and founding investor Atomic. Also joining this round is State Farm Ventures. Continue reading Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence →