Hootsuite, the global leader in social media management unveiled its new listening solution Insights Powered by Brandwatch. The tool integrates directly into the Hootsuite dashboard, allowing businesses to elevate consumer intelligence by finding and analyzing the most pertinent and complex conversations surrounding their brand. Continue reading Hootsuite Takes Social Listening to a Whole New Level →

Outreach, the number one sales engagement platform, opens its first international office in London to take over the European sales market. Outreach’s London office will focus on customer engagement for the company’s more than 200-strong European-based customers. Continue reading Outreach Chooses London for First International Office →

Bracknell-based privately-owned provider of cloud contact centre solutions, Redwood Technologies Group, has announced that it has been included in the 11th annual Sunday Times HSBC International Track 200. Continue reading Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 →

Aisera, the world’s first AI-driven platform that automates tasks, actions and workflows for employees and customers, announced that it has secured $20M in Series B funding. Continue reading Aisera Secures Series B Funding →

Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth. Continue reading Vonage Continues International Expansion, Adds New Paris Office →

BT has completed its commitment to answer 100% of customer service calls in the UK and Ireland a year ahead of schedule to deliver the most personal and local service to its customers. Continue reading BT completes 100% onshoring of customer service calls to the UK and Ireland →