Kuoni sets up new call centre to help customers with their travel plans

Luxury travel company Kuoni has launched a new central call centre, powered by a 40-strong team of well-travelled, highly experienced personal travel experts working from home.

The call centre is open to help any customers with existing bookings and help people to reshape their holiday plans alongside the COVID19 crisis. The team will also be available for anyone planning ahead for 2021 holidays and may be looking for advice, inspiration and quotes.

Kuoni closed all its 48 stores this week but has reassured customers that they will continue to get seamless first-class service and support to help manage their travel plans.

CEO Derek Jones said: “We’re up and running with a new call centre today backed by a talented team of travel experts who are in place ready to help people re-book, move travel dates or whatever is needed to help them through the current crisis.

Our priority is looking after our customers and our staff to keep everyone well and healthy, so we’ve worked quickly to get a central team up and running straight away with everyone working remotely, but connected through technology.”

Amongst all the crisis planning and support, we’ve still had a steady stream of people asking us about honeymoons, destination weddings and worldwide tours for 2021 and suspect over the next few weeks more people will want ideas and plans to look forward to once this is behind us.”

The team can be contacted on 0800 056 0517 or email support@kuoni.co.uk.