Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth. Continue reading Vonage Continues International Expansion, Adds New Paris Office →

BT has completed its commitment to answer 100% of customer service calls in the UK and Ireland a year ahead of schedule to deliver the most personal and local service to its customers. Continue reading BT completes 100% onshoring of customer service calls to the UK and Ireland →

AskNicely, the customer experience platform for people-powered businesses announced the opening of its first European office in Amsterdam. The company is headquartered in Portland, Oregon and recently expanded its original office in Auckland, New Zealand. Continue reading AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe →

The UK’s largest ferry and harbour operator is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service. Continue reading CalMac offers bi-lingual customer care service →

Leading developer of Conversational AI and Natural Language Processing (NLP) solutions Volume announces its new brand for the new decade. Continue reading Leading Conversational AI vendor Volume rebrands to reflect growing AI SaaS portfolio →

Deloitte Digital launched a first-of-its-kind joint global strategic program, created to bring together customer and audience data in real-time, activate smart customer decisions and deliver personalised moments across a customer’s experience with an organisation. Continue reading Deloitte Launches Lift Acceleration Program™ Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability →