More important than purchasing a tool is to implement a complete, innovative solution that transforms service based on the customer’s business knowledge. The guarantor is Alexandre Vomero, head of the Latam BPO offer at Stefanini, a $1B global IT provider, who has been working with his team on two major fronts: offering backoffice and human resources solutions and serving the B2C market. Continue reading Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes →

O2 has announced it has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 framework (RM3808). Network Services 2 provides public bodies with access to many different kinds of telecommunications services including networks, voice and data provision such as telephones (fixed landline and mobile), internet access, WiFi, radio and audio & video conferencing. Continue reading O2 (Telefónica UK) expands public sector offering to cover full breadth of ICT services →

NelsonHall has just launched an industry-first evaluation of Intelligent Automation (IA) platforms, covering platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath. Continue reading NelsonHall Launches Industry-First Intelligent Automation Platform Evaluation →

A programme designed to improve the job prospects of the Island’s young people sees Ascensos, the contact centre management specialist become the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles. Continue reading Ascensos partners with DWP to improve job prospects of Island’s young people →

Last year the Highways England national Customer Contact Centre (CCC), which has recently been awarded an industry accolade, dealt with over 298,000 calls, 68,000 emails and 133,754 other correspondence such as letters as staff worked around the clock, 365 days of the year. Continue reading All in a day’s work for problem-solvers at Highways England →