Last year the Highways England national Customer Contact Centre (CCC), which has recently been awarded an industry accolade, dealt with over 298,000 calls, 68,000 emails and 133,754 other correspondence such as letters as staff worked around the clock, 365 days of the year. Continue reading All in a day’s work for problem-solvers at Highways England →

UserTesting, the leading on-demand Human Insight Platform, announced the opening of its first international office located in Edinburgh, Scotland and welcomed Bruce Hunter as Europe’s regional Vice President. UserTesting’s first European office is part of what has already been an impressive year of growth, including the addition of key new executive positions, expansion of the company’s U.S. East Coast presence and winning new global customers. Continue reading UserTesting Opens European Headquarters in Edinburgh, Scotland →

North Yorkshire Police’s Force Control Room (FCR) is at the heart of policing across the county – 24 hours a day, seven days a week, 365 days of the year. Continue reading North Yorkshire Police’s Control Room welcomes the army as they prepare for Afghanistan →

Ample Labs, in partnership with Ada, announced Chalmers, an AI-powered chatbot designed to instantly connect Toronto’s homeless community with local resources. Ready with 24/7 support accessible across desktop and mobile devices, Chalmers provides real-time information about free meals, clothing banks, overnight shelters, drop-in facilities, and more. Continue reading Ample Labs and Ada Turn to AI to Support Homeless in Toronto →

Blackfinch Ventures has invested £700,000 in innovative tech start-up Warwick Analytics. Founded in 2011, this London-based firm is an Artificial Intelligence (AI) based data spin-out from the University of Warwick. Warwick Analytics delivers powerful text analytics for contact centres based on proprietary machine learning. Continue reading Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics →

8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced it has signed a multi-year lease for a new corporate headquarters located at 675 Creekside Way in Campbell, Calif. The company plans to move into the facility in the first quarter of calendar 2020. Continue reading 8×8 Selects New Company Headquarters in California, Amidst Rapid Growth →