A programme designed to improve the job prospects of the Island’s young people sees Ascensos, the contact centre management specialist become the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles. Continue reading Ascensos partners with DWP to improve job prospects of Island’s young people →

Last year the Highways England national Customer Contact Centre (CCC), which has recently been awarded an industry accolade, dealt with over 298,000 calls, 68,000 emails and 133,754 other correspondence such as letters as staff worked around the clock, 365 days of the year. Continue reading All in a day’s work for problem-solvers at Highways England →

UserTesting, the leading on-demand Human Insight Platform, announced the opening of its first international office located in Edinburgh, Scotland and welcomed Bruce Hunter as Europe’s regional Vice President. UserTesting’s first European office is part of what has already been an impressive year of growth, including the addition of key new executive positions, expansion of the company’s U.S. East Coast presence and winning new global customers. Continue reading UserTesting Opens European Headquarters in Edinburgh, Scotland →

North Yorkshire Police’s Force Control Room (FCR) is at the heart of policing across the county – 24 hours a day, seven days a week, 365 days of the year. Continue reading North Yorkshire Police’s Control Room welcomes the army as they prepare for Afghanistan →

Ample Labs, in partnership with Ada, announced Chalmers, an AI-powered chatbot designed to instantly connect Toronto’s homeless community with local resources. Ready with 24/7 support accessible across desktop and mobile devices, Chalmers provides real-time information about free meals, clothing banks, overnight shelters, drop-in facilities, and more. Continue reading Ample Labs and Ada Turn to AI to Support Homeless in Toronto →