TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands, showcased Associate Assist and other innovative technology solutions for AI-enhanced training, omnichannel interactions and journey orchestration during Customer Contact Week. Continue reading TTEC debuts AI-Enabled Associate Assist Solution →

Nippon Telegraph and Telephone Corporation (NTT Corporation) launched NTT Ltd., a world-leading global technology services provider that brings together the capabilities of 28 companies, including NTT Communications, Dimension Data and NTT Security into one US $11 billion business. Continue reading NTT brings together leading expert companies to launch a new global technology services provider →

Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. Continue reading Aculab and University of York gain funding award for PhD project →

West Corporation, a global leader in technology-enabled services, announced it is rebranding to a new company name, Intrado. The rebranding reflects both the evolution of the Company as well as its vision for the future. Continue reading West Corporation Announces Rebrand to Intrado →

The Member of Parliament for Nottingham East, Chris Leslie, toured Domestic & General’s recently refurbished Nottingham call centre and met with the company’s CEO, Ian Mason. Continue reading Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment →

A MILLION pound project designed to offer round-the-clock council services to Moray residents has been hailed as a success. Continue reading Round-the-clock online council services well used by Moray residents →