BT Group announced it will bring together its enterprise businesses in the UK and Republic of Ireland to accelerate its transformation, simplify its operating model and strengthen accountabilities. Continue reading BT forms new business unit BT Enterprise →

In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. Continue reading The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr →

Aspect Software shared details of their unprecedented growth in APAC, as they added more than 40 new logos to their portfolio in the region. Aspect’s Customer Experience and Employee Experience centric solutions along with notable growth in the e-commerce, utility, hospitality industries as well as in the BPO, BFSI and telco markets, significantly contributed to the company’s momentum. Continue reading Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances →

Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company. Continue reading Virtual Hold Technology is now VHT →

Volkswagen is consistently preparing itself to become the most user centered mobility brand. Therefore, the company establishes the new Holistic User Experience (HUX) division headed by Dr. Matthias Erb. In his new role he reports directly to the CEO of the Volkswagen brand, Dr. Herbert Diess. Continue reading Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division →

An NHS non-emergency helpline will be rolled out nationally, the Health Secretary, Vaughan Gething has announced. Continue reading 111 service to be rolled-out nationally across Wales →