Financial Services firms are making improvements but still behind retailers and travel providers on customer service, according to The Institute of Customer Service. Although banks featured in the top 10 places in the UK Customer Satisfaction Index (UKCSI), there is still a long way to go. Continue reading UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service
Category Archives: Corporate News
Puzzel expands into Finland with a new office in Helsinki
Puzzel (formerly Intelecom’s contact centre division) opens its first office in Finland and now covers the whole of the Nordic region with sales and support operations for its cloud-based contact centre solution. Continue reading Puzzel expands into Finland with a new office in Helsinki
Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Holdings, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced that it has changed its name to TTEC (pronounced T-tec). Continue reading Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow
Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. Continue reading Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow
Contact centre changes to come into force
Nottinghamshire County Council is making changes to the opening times of its customer service centre in response to a step change in the way many people are interacting with the Council. Continue reading Contact centre changes to come into force
Avaya Successfully Completes Financial Restructuring and Emerges from Chapter 11
Avaya Holdings Corp. (“Avaya” or the “Company”) announced that it has successfully completed its debt restructuring and emerged from chapter 11. Continue reading Avaya Successfully Completes Financial Restructuring and Emerges from Chapter 11