PRESS RELEASE: Junction, BGL Group’s partnerships business, has signed a five-year contract to provide home and motor insurance products to leading insurer SunLife. The deal marks the next stage of SunLife’s expansion into the general insurance market and will see the brand offering motor insurance for the first time, along with a revamped and improved home insurance product. All policies will be 5* Defaqto rated, reflecting the comprehensive benefits and cover on offer. Continue reading Junction partners with SunLife to launch new multi-product insurance proposition
PRESS RELEASE: Global call analytics company IOVOX announced the completion of a $10M Series A round of equity and debt financing led by Octopus Ventures, SF Capital, and Silicon Valley Bank. IOVOX is using the new investment to expand in the United States and execute a product strategy to widen the addressable market for IOVOX services. Continue reading IOVOX secures $10M in funding
PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk’s customer base continues to grow within Europe. Continue reading Freshdesk Opens Data Center In Frankfurt
Swyx CTO Martin Classen who joined the Unified Communications specialist in November is to focus the company’s attentions on developing innovative communication solutions based in the cloud. This will ensure Swyx meets the large growth in market demand and that cloud becomes a key foundation and strength of the Dortmund based company in the long-term. Continue reading “On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO
PRESS RELEASE: WorkRush 9 to 5, a new light-hearted Workforce Management game set in a busy office environment, has been officially launched by the pioneers in back office workforce optimisation software, eg solutions. The pioneering game was originally developed as a result of eg’s first ever Hackathon in 2015, and is the first in a series of games being planned throughout the year under the brand of WorkRush. Continue reading Working 9 to 5: what a way to earn a living!
PRESS RELEASE: Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will start to look like in the near future. Their statistics, taken between 2014 and 2016, show that Saturday has become almost as busy as a normal working day for a customer service adviser. Between the hours of 9am and 6pm, they received nearly as many calls as they do from Monday to Friday. Continue reading 7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future
PRESS RELEASE: Fuze announced it has closed $104 million in financing led by Wellington Management Company LLP. This investment brings the company’s total funding to $304 million. The new capital will be used to continue expanding internationally and to fund product innovation for Fuze’s enterprise customer segment. Wellington Management Company LLP is joined by Greenspring Associates and existing investors Summit Partners, Bessemer Venture Partners (BVP), and G20. Continue reading Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises