Wipro, a leading global information technology, consulting and business process services company and Harte Hanks announced that Wipro LLC (a wholly owned subsidiary of Wipro Limited) will invest $9.9 million in Harte Hanks and both companies will expand their existing partnership to offer end-to-end marketing technology services to customers. Continue reading Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader
Category Archives: Corporate News
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. Continue reading Amazon on top again for customer satisfaction
Capita and Sheffield City Council work together to enhance the services that create a vibrant city
Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses. Continue reading Capita and Sheffield City Council work together to enhance the services that create a vibrant city
UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service
Financial Services firms are making improvements but still behind retailers and travel providers on customer service, according to The Institute of Customer Service. Although banks featured in the top 10 places in the UK Customer Satisfaction Index (UKCSI), there is still a long way to go. Continue reading UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service
Puzzel expands into Finland with a new office in Helsinki
Puzzel (formerly Intelecom’s contact centre division) opens its first office in Finland and now covers the whole of the Nordic region with sales and support operations for its cloud-based contact centre solution. Continue reading Puzzel expands into Finland with a new office in Helsinki
Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Holdings, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced that it has changed its name to TTEC (pronounced T-tec). Continue reading Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)