Dialpad, the AI platform for customer experience, and Ada, the pioneer in Agentic Customer Experience, announced they are joining forces with a shared ambition: to help businesses organize their people, AI, and systems around each customer and win through the experiences they deliver. Continue reading Dialpad to merge with Ada
Daily Archives: November 4, 2026
Intradiem Introduces Queue Optimizer
Intradiem announced Queue Optimizer, a new solution that helps large customer service organizations anticipate service-level risks and dynamically align staffing with changing demand and business priorities. Continue reading Intradiem Introduces Queue Optimizer