Category Archives: Guest Post

Bring Your Own Phone: How many personal mobile devices are synced with your business data right now?

The use of personal mobile devices for work continues to be on the rise. Flexible and remote working options are now a major consideration for employees, while, for SMEs in particular, Bring Your Own Phone (BYOP) initiatives can help keep down costs, and provide the agility and flexibility to compete with the rigid structures of larger competitors. Continue reading Bring Your Own Phone: How many personal mobile devices are synced with your business data right now?

Who wants to work in a call centre?

“When I grow up, I want to work in a call centre,” said no one, ever. For anyone that’s worked in a call centre, you’ll know the reality of telesales is a little less Wolf of Wall Street, more The Office — the British version with Gareth and his jelly-imprisoned stapler. Call centres don’t have the best rep for employee retention, but there are steps that employers can take to keep valued employees. Here, Stephen Parker, CEO of business automation specialist, Parker Software, examines three reasons for high staff turnover in the sector. Continue reading Who wants to work in a call centre?

Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One