Tag Archives: Business Systems

Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications

Business Systems (UK) Ltd, a leading provider of compliance and customer experience solutions has signed a channel partner agreement with NTT TechnoCross Corporation, a global provider of cutting-edge technology solutions. Continue reading Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications

Guide: Business Continuity & Disaster Recovery in the Contact Centre

13th July 2020: Disasters and their effects on contact centres can come without warning and impact your company’s image and bottom line. If you haven’t implemented a disaster recovery or business continuity plan, your contact centre platform might not have the scalability and flexibility needed to respond to the situation. Continue reading Guide: Business Continuity & Disaster Recovery in the Contact Centre

Resilient plc and Business Systems (UK) Ltd partner to address market demand for GDPR and MiFID II compliance solutions

Resilient plc and Business Systems (UK) Ltd, announced a strategic partnership to address the growing market demand for call recording solutions enabling compliance to both MiFID II and GDPR. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on organisations that need to record their business telephone calls, with significant penalties for firms that are non-compliant. Continue reading Resilient plc and Business Systems (UK) Ltd partner to address market demand for GDPR and MiFID II compliance solutions