14th July 2020: As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments… Continue reading PCI DSS: the forgotten superhero
Category Archives: Guest Post
How AI can help deliver an improved Customer Experience in your Contact Centre
Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre
How To Manage A Gradual Return To The Office With Workforce Planning
Guest Post by Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK Ltd… Continue reading How To Manage A Gradual Return To The Office With Workforce Planning
Placing Data Security at the Heart of Homeworking
At the core of any strong work-at-home offering is the ability to delivery seamless interactions in a manner that’s compliant with data protection norms. While no one is disputing that this is a tough task, consumers expect and deserve nothing less. Continue reading Placing Data Security at the Heart of Homeworking
Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
By Martin Taylor, Deputy CEO at Content Guru… Continue reading Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
Artificial Intelligence: first aid for companies in challenging times
When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example. Continue reading Artificial Intelligence: first aid for companies in challenging times