It’s long been acknowledged that motivated and engaged employees are the key to business success. Start by giving them the tools to do their job to the best of their ability, and make time for line managers to build rapport with their staff, so that they can support and nurture them. Andrew Tucker, Success Manager at Cirrus explains. Continue reading Give them the tools to do the Job
Category Archives: Guest Content
Creating remote working success with a positive company culture
The pandemic has placed culture under pressure. With lockdown an all too familiar expression, businesses cannot afford to adopt a passive approach to culture. Stephen Line, VP EMEA, Cloudera explores where to begin and what to do to reignite and drive team motivation. Continue reading Creating remote working success with a positive company culture
VeriCall finds the ideal home in Scotland to expand
Access to talent, skills training and digital technology helped London-based global business services firm, VeriCall choose Scotland as a location to scale up its operations… Continue reading VeriCall finds the ideal home in Scotland to expand
Future-proofed remote working: a checklist for readying your contact centre
Lockdowns forced contact centres to switch to remote working overnight. While interim technology solutions may have met immediate needs, they aren’t necessarily the right fit for the long-term. Jeremy Payne, Group VP, Marketing and Alliances, Enghouse Interactive looks at how contact centres can future-proof their remote working strategy, with a checklist of the areas to focus on.
Continue reading Future-proofed remote working: a checklist for readying your contact centre
“Mobile Messaging is the key to maintaining and increasing customer engagement,” says mGage
“In a year filled with uncertainty, businesses have had to adapt the way in which they operate and as such communication and customer engagement has seen increased demand and significant change. Multiple device use has played a pivotal role in keeping businesses and consumers up to date, making mobile messaging a vital tool for the future success of any business in this new economic climate,” says Nick Millward, VP Europe at mGage… Continue reading “Mobile Messaging is the key to maintaining and increasing customer engagement,” says mGage
2021: a look into the homeworking contact centres of the future
by Martin Taylor, Deputy CEO & Co-Founder at Content Guru… Continue reading 2021: a look into the homeworking contact centres of the future