Category Archives: Guest Content

Human connection combined with bots – the best presence brands can give customers this holiday season

Matt Matsui, Chief Product Officer at Calabrio, explains that brands can build customer loyalty during this festive period by making customers feel important, heard and connected. And they can achieve that with a data-informed omnichannel experience, rather than relying too heavily on bots… Continue reading Human connection combined with bots – the best presence brands can give customers this holiday season

Stay ahead of the game with high volume contact handling

According to research from Salesforce, 80% of customers say that the experience a company provides is as important as its products and services. It is now more vital than ever for contact centres to be able to cope with high levels of demand, because customers are demanding better experience from every service. Contact centres need to be reachable anytime, anywhere and by any means.

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