Category Archives: Guest Content

What’s next for contact centres that moved to the cloud during the pandemic?

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres… Continue reading What’s next for contact centres that moved to the cloud during the pandemic?

It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz

Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd? In this article, Magnus Geverts at Calabrio shows how to WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021… Continue reading It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz

Using automated analytics to identify contact centre issues and solutions in turbulent times

Doing business has never been more unpredictable. Success depends on identifying and analysing trends then quickly developing effective solutions. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Continue reading Using automated analytics to identify contact centre issues and solutions in turbulent times