At the core of any strong work-at-home offering is the ability to delivery seamless interactions in a manner that’s compliant with data protection norms. While no one is disputing that this is a tough task, consumers expect and deserve nothing less. Continue reading Placing Data Security at the Heart of Homeworking
Category Archives: Guest Content
3 winning strategies for effective employee engagement
As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep frontline staff safe and motivated… Continue reading 3 winning strategies for effective employee engagement
Contact Centre Outsourcing – Time to take a closer look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla… Continue reading Contact Centre Outsourcing – Time to take a closer look
Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
By Martin Taylor, Deputy CEO at Content Guru… Continue reading Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
Checklist: Managing Work-from-Home Contact Centre Agents
As your organisation navigates potential emergency situations that force agents to work from home, as well as the rise of homeworking in general with organisations, Business Systems and NICE inContact have your contact centre technology needs covered. Continue reading Checklist: Managing Work-from-Home Contact Centre Agents
Artificial Intelligence: first aid for companies in challenging times
When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example. Continue reading Artificial Intelligence: first aid for companies in challenging times