AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin. Continue reading Using Artificial Intelligence to build a great future for CX
Category Archives: Guest Content
Shattering the myth – why there’s more to outsourcing than cutting costs
In a market that is increasingly becoming defined by a ‘lowest-cost’ approach, it’s time to shatter the myth that out-sourcing is simply a cost cutting exercise. Continue reading Shattering the myth – why there’s more to outsourcing than cutting costs
The Growing Influence of Enterprise Information Management, Cloud and Analytics in the Coming Decade
Business Systems’ Will Davenport on what financial services firms can expect in 2020… Continue reading The Growing Influence of Enterprise Information Management, Cloud and Analytics in the Coming Decade
How Analytics Can Unlock Value for Contact Centres in 2020
2020 will be about analytics, Jonathan Wax from Nexedia tells us why… Continue reading How Analytics Can Unlock Value for Contact Centres in 2020
2019 in the contact centre: a year in review
2019 was a big year for contact centre technology, and while advances continue thick and fast, so much has changed that pinpointing exact key trends is often challenging. The industry’s digital revolution is only growing in momentum, too. Continue reading 2019 in the contact centre: a year in review
How UK businesses can safeguard data against Brexit uncertainty in 2020
Guest Post by Massimo Bandinelli, Marketing Manager, Cloud & Data Centre, Aruba Enterprise… Continue reading How UK businesses can safeguard data against Brexit uncertainty in 2020