Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why cloud-based solutions are best for business… Continue reading What lies behind your payment solution? 5 Reasons why Cloud is best, by Encoded
Category Archives: Guest Content
Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Read our Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn… Continue reading Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Read our Q&A with Steve Haworth, CEO at TeleWare… Continue reading Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Choosing the right robot for your contact centre, by Puzzel
According to Thomas Rødseth of Puzzel there are many different types of intelligent assistant and the trick is to understand which one is right for your contact centre and then let self-service do the rest. Continue reading Choosing the right robot for your contact centre, by Puzzel
Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Read our Q&A with Geoff Land, Managing Director of Infinity CCS… Continue reading Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Out with the old, in with the new – 5 old habits to consign to history
According to Jeremy Hamill-Keays, old habits are hard to break and the use of technology is no different. Here, he recommends 5 approaches to contact center management that can be consigned to history… Continue reading Out with the old, in with the new – 5 old habits to consign to history