The 1st February 2018 marks the deadline for businesses to adopt new industry standard, PCI DSS 3.2, aimed at reducing and better responding to cyber-attacks resulting in payment data breaches. Continue reading PCI DSS 3.2 set to expose compliance cramming culture, warns PCI Pal
Category Archives: Guest Content
Leading contact centre outlines its 2018 industry predictions
The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. Continue reading Leading contact centre outlines its 2018 industry predictions
8 Ways to make homeworking a successful option for your contact centre, from Puzzel
Colin Hay at Puzzel argues the case for a flexible approach to resources and shares eight top tips for turning successful homeworking into reality… Continue reading 8 Ways to make homeworking a successful option for your contact centre, from Puzzel
Retail Shopping in the UK – Communication Channels of Preference
Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences from retail consumers, especially during the busy time of sale shopping and gift returns… Continue reading Retail Shopping in the UK – Communication Channels of Preference
Raising the status of outbound dialling in contact centres – a two-point plan, from Puzzel
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The trick is to embed it firmly into agent culture and the customer journey – Christian Thorsrud at Puzzel explores the options… Continue reading Raising the status of outbound dialling in contact centres – a two-point plan, from Puzzel
PCI Pal urges firms to stop capturing payment card data to limit future risk
Following news reports* that suggest the smartphone manufacturer, OnePlus, is currently investigating alleged cases of credit card fraud as a result of a potential flaw in its payment processing systems, PCI Pal is urging businesses to step-up protection so sensitive customer payment data does not enter a business’ infrastructure or call centre, to therefore reduce exposure to such risk. Continue reading PCI Pal urges firms to stop capturing payment card data to limit future risk