With a vital commitment to making a difference in communities, and supporting its contractual requirements, Reed in Partnership originally set out to look for a call recording system to manage its increasingly growing inbound and outbound calls. Continue reading Case Study: Business Systems and Reed in Partnership
Category Archives: Guest Content
Banishing Complexity – 5 ways to Turn Theory into Practice
Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences… Continue reading Banishing Complexity – 5 ways to Turn Theory into Practice
Digital First: The Future of Card Payments
Contact centres are complex places at the best of times with multiple systems and fluctuating customer demand. Add remote and hybrid working into the mix and things have become even more uncertain when it comes to providing easy and secure payment methods. Continue reading Digital First: The Future of Card Payments
Contact Centre Operations: Keep it Simple – Keep it Human
Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple. Ross Daniels outlines the most common pitfalls and how to navigate a smooth path to operational efficiency… Continue reading Contact Centre Operations: Keep it Simple – Keep it Human
The Smart Approach to Resolving Complexity in Contact Centres
Ross Daniels at Calabrio argues the case for ‘less is more’. Read on to discover three ways to resolve, rather than increase, complexity in contact centres… Continue reading The Smart Approach to Resolving Complexity in Contact Centres
The communications trends that will shape 2022
James Stokes, Enterprise Team Lead UK & Ireland at Infobip discusses his top five communications and technology trend predications for 2022… Continue reading The communications trends that will shape 2022