Rackspace Technology®, a leading end-to-end multicloud technology solutions company, announced the results of a global survey revealing that, in addition to allowing products and services to stand out, modernizing technology and applications to improve customer experiences drives real-world, bottom-line benefits. Continue reading New Global Rackspace Technology Survey Underscores Business Benefits of Modernizing Applications to Improve Customer Experience →

Yext, the AI Search company, has announced the results of research that reveals that UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers. Continue reading Businesses fail to prioritise Customer Engagement in post-pandemic recovery →

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems, the software company that crushes business complexity. Continue reading New Research Uncovers Customer Service Inflection Point Sparked by Pandemic Challenges →

The overwhelming majority (91%) of contact centre professionals, polled in a new survey commissioned by Enghouse Interactive, say they are likely to leave their role in 2021, with nearly half (48%) of these staff revealing stress or emotional burnout is likely to play a role in their decision. Continue reading Research: 91% of contact centre staff set to leave jobs this year →

Talkdesk®, the global customer experience leader for customer-obsessed companies, released its new research report, “The Future of AI in the Contact Center,” revealing 80% of CX professionals believe AI will provide a better contact centre experience. The report explores the key drivers, challenges and expectations of AI growth and adoption in the coming years. Continue reading 80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience →

Deloitte Digital and Snap Inc. have conducted one of the largest and most comprehensive global “Consumer Augmented Reality” reports to further understand the potential of this technology, the findings of which affirm AR’s role as the next frontier of mobile and digital engagement and identify how AR can help brands elevate their customer experience. Continue reading Deloitte Digital and Snap Inc. Report Reveals the Rich, Untapped Future of Augmented Reality for Customer Experience →