What does the future of work hold? In a world where it’s impossible to predict what will happen tomorrow, it’s a tough question to answer. But businesses that hope to emerge from the global pandemic in a stronger, better position need to be thinking about – and planning for future models – today. Continue reading Work 2035: Citrix Research Reveals a More Intelligent Future
Category Archives: Market Research
A third of UK customers will stop doing business with a brand due to poor customer service
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Continue reading A third of UK customers will stop doing business with a brand due to poor customer service
Enterprises Look to Cloud Contact Centers to Meet Demands During Pandemic
Enterprises that use and operate contact centres are rapidly adopting cloud-based services as they rethink their technology strategies during the COVID-19 pandemic, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Enterprises Look to Cloud Contact Centers to Meet Demands During Pandemic
Consumers willing to pay more for insurance if phone experience can match online
A survey conducted among more than 1,000 UK households reveals that 40% of people would be prepared to pay more for their insurance policy if purchasing it over the phone was as quick and easy as buying online. The research, commissioned by intelligent call tracking software company ResponseTap, showed that those respondents would pay between 5% and 25% more for a better phone call experience. Continue reading Consumers willing to pay more for insurance if phone experience can match online
71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce
IPsoft, the independent leader in enterprise AI, announced new research, in partnership with Censuswide, examining the uptake of AI during the COVID-19 pandemic and its continuing impact on the American workforce. Continue reading 71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce
Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years
Twilio, the leading cloud communications platform, announced the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies. Continue reading Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years