Category Archives: Market Research

Omni-channel sales restricted as majority of consumers still have security concerns

PRESS RELEASE: A new consumer survey from Aspect Software has discovered that companies could be losing money as security concerns are leading to consumers refusing to make purchases via social media channels. The survey revealed that 69 per cent of consumers have security concerns over payment/ personal details and 60 per cent have concerns over the social media channels being at risk of phishing attempts or fraudulent profiles. Continue reading Omni-channel sales restricted as majority of consumers still have security concerns

UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey

More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft, Inc. survey of global telecom providers and industry leaders. Continue reading UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey

AI will make us more human, shattering the glass ceiling of productivity

In the near future, Artificial Intelligence will free our minds from process-oriented repetition, refocusing time and capital for our most human of pursuits: innovation and creativity. The result will be a revolutionary shift in workplace productivity and fundamental restructuring of work as we know it. So finds a groundbreaking new academic study released by researchers at Goldsmiths, University of London in association with IPsoft. Continue reading AI will make us more human, shattering the glass ceiling of productivity