While businesses worldwide have started to see their operations stabilize, they will be tested once again as higher expectations of the digital experience are on the rise. According to Experian’s latest Global Insights Report, 60 percent of consumers have higher expectations of their digital experience than before Covid-19. Continue reading One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction
Category Archives: Market Research
Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement
The results of new global research from Mitel® offer encouraging signs for CX and point to areas where IT decision-makers should prioritise improvements as they look beyond today’s challenging business environment. Continue reading Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement
New Study Reveals Boost in Employee Productivity and Well-Being Among Companies That Foster a ‘Connected Culture’ in Work from Anywhere Environment
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, released the findings of its Connected Culture Report, a new study that explores how remote work impacts employee productivity and well-being. Continue reading New Study Reveals Boost in Employee Productivity and Well-Being Among Companies That Foster a ‘Connected Culture’ in Work from Anywhere Environment
The unkempt workforce – Lockdown Brits shun the work suit & tie and fail to hide messy rooms on virtual work meetings
Remote working could spell the end for formal office wear, new research suggests. Two-thirds (67.2%) of Brits admit they do not change clothes to look smarter ahead of work video calls, according to new research from Cloud and Managed Services provider Maintel. Continue reading The unkempt workforce – Lockdown Brits shun the work suit & tie and fail to hide messy rooms on virtual work meetings
Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences
NICE inContact, a NICE business, announced the findings of a global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. Continue reading Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences
Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year
With shoppers looking ahead to the busy festive season, PCI Pal, the global provider of cloud-based secure payment solutions, has released a new study that shows data security concerns will influence how and where people make their festive purchases this year. Continue reading Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year