Conduent Incorporated, a digital interactions company, has been recognised in the Gartner August 2018 “Market Guide for Procurement Business Process Service Providers,” the March 2018 “Market Guide for Finance and Accounting Business Process Outsourcing Service Providers” and the February 2018 “Market Guide for Key Customer Management BPO Service Providers.” Continue reading Conduent Recognised in Gartner’s Market Guides for Procurement BPS, Finance and Accounting BPO, and Key Customer Management BPO Service Providers
Category Archives: Outsourcing
transcosmos is Set to Release “Non-voice Contact Centre Package”
transcosmos inc. will launch “Non-voice Contact Center Package,” a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time. The service is due to launch in late October 2018. Continue reading transcosmos is Set to Release “Non-voice Contact Centre Package”
TTEC Unveils New Customer Experience Innovation Lab in Belfast, Showcasing the Company’s European Programs
TTEC, a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announced the opening of the company’s first Customer Experience (CX) Innovation Lab in Europe. Continue reading TTEC Unveils New Customer Experience Innovation Lab in Belfast, Showcasing the Company’s European Programs
TTEC Announces Global Launch of Humanify™ Insights Platform
TTEC, a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced the formal launch of its innovative analytics solution, Humanify Insights Platform. Continue reading TTEC Announces Global Launch of Humanify™ Insights Platform
Mobeus Invests £9m In Fast-Growth Customer Experience Specialists, Ventrica
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity Partners. Ventrica provides intelligent, multi-lingual and omni-channel outsourced customer contact services to a range of global ‘blue-chip’ brands. Continue reading Mobeus Invests £9m In Fast-Growth Customer Experience Specialists, Ventrica
Webhelp Nominated For Eighteen Awards In Customer Experience And HR
An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing (BPO) expert, Webhelp, which has been named as a finalist eighteen times across five different awards programmes. Continue reading Webhelp Nominated For Eighteen Awards In Customer Experience And HR