Vodafone Business and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Continue reading Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services →

Medallia, the leader in experience management announced a partnership with Five9, a leading cloud contact centre provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud – providing real-time feedback and analytics on call centre interactions and customer engagement. Continue reading Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights →

Zoi Meet, an award winning startup that brings conversation intelligence to virtual meetings in the enterprise, announced a partnership with Lifesize, a global innovator of immersive enterprise communication solutions. Continue reading Lifesize Partners with Zoi Meet to Enhance the Online Meeting Experience →

Jacada, a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Continue reading Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer Experiences →

FINEOS Corporation, the global market leader in core systems for life, accident and health insurance, and Ushur, the leading no-code platform for customer engagement and Intelligent Automation, are partnering to deliver faster processing time, lower operating costs for carriers and a world-class user experience. Continue reading FINEOS Teams with Ushur to Automate Customer Engagement →

Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce solutions to solve problems for large businesses. Continue reading Zoho Announces Partnership With Tata Consultancy Services →