Jacada, a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Continue reading Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer Experiences →

FINEOS Corporation, the global market leader in core systems for life, accident and health insurance, and Ushur, the leading no-code platform for customer engagement and Intelligent Automation, are partnering to deliver faster processing time, lower operating costs for carriers and a world-class user experience. Continue reading FINEOS Teams with Ushur to Automate Customer Engagement →

Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce solutions to solve problems for large businesses. Continue reading Zoho Announces Partnership With Tata Consultancy Services →

Firstsource, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). Continue reading Firstsource Partners with Uniphore →

NICE announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in Germany, Austria and Switzerland, based on the combined strengths of both partners. Continue reading NTT DATA Germany and NICE Forge Strategic Partnership →

Atos, a global leader in digital transformation and Colt Technology Services have announced a partnership which will see Colt deliver – Contact Centre as a Service (CCaaS) – an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Center powered by CXone’ offering. Continue reading Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution →