Verint® announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. Continue reading Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide →

Medallia, the leader in experience management, announced a collaboration with Visier, the recognized leader in people analytics. The two companies will collaborate to provide HR and people leaders with a comprehensive view of the employee that brings together people data with employee experiences. Continue reading Medallia and Visier Collaborate to Provide Leaders with Critical Employee Insights for Evidence-Based Decision Making →

In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres →

Jabra today announces an end-customer bundle offering top-quality video and audio solutions for meeting room needs in the ‘new normal’ in collaboration with HP. Continue reading Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’ →

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres →

Mapp, the international provider of insight-led customer engagement, has announced a global strategic partnership with cloud commerce solutions provider Kibo Commerce. Continue reading Mapp and Kibo Commerce Announce Global Startegic Partnership →